Update: June 15, 2021
The pandemic continues to have a devastating effect on the travel industry, travel in general, and travel agencies, including my company. As predicted, by ASTA (American Society of Travel Advisers) members last August, about 73% of us are now out of business!
New bookings have been few and far-between, and my efforts remain fully focused on assisting my clients with existing bookings, cancellations, changes, refunds and vouchers for future travel.
This is unlikely to change anytime soon, even tough there is a surge in airline and domestic travel, international travel will remain flat until COVID is defeated worldwide.
My best efforts to assist my clients this past eighteen months have been frustrating and complicated! Negotiating ever- changing and updated COVID, supplier, airline, cancellation, and refund, voucher policies, compounded by incorrect and conflicting decisions and information from contacted travel supplier representatives. It has been incredibly challenging for me to even keep current!
I will nevertheless continue to take care of all my clients existing bookings. My business hours will be 10 am to 4 pm, Monday through Friday.
~ is with profound sadness that we inform you that after 38 years of service to our incredible clients worldwide, Travel Travel, Inc. will close its doors, and Gillian will finally begin working toward retirement.
During the past difficult months,
As has become the norm post COVID-19, unacceptably long phone hold times have made it almost impossible, on behalf of our clients, to speak to suppliers and airlines in a timely fashion. Some suppliers, when contacted have been inundated, uninformed, give incorrect information and do not follow-up, resulting in multiple contacts, wasted time and extra work. Added to this, we loose our commissions on cancelled and postponed bookings!
A few clients, frustrated with cancellation and refund decisions, do not understand it is suppliers and airlines that determine credit, refund, penalty policies and decisions, and not Travel Travel.
Because all our employees have now been laid-off, we will be limited in how much we can further assist our clients in the future.
Clients with existing bookings will still be able to call our main phone number (719) 593-1591, and leave a message. You may also contact us on our office email only, tvltvl@travelx2.com as all agent personal emails have been closed down.
All travel agencies we know personally and trust, are also devastated by this pandemic, so we are unable refer our clients to another agency. If we cannot assist you further with your booking, and you so request, we will transfer your reservation to any travel agency of your choice.
On behalf of Travel Travel, we sincerely thank you for your past business, loyalty and trust over the years. We will miss you. Without your ongoing support, the success of our wonderful small business would never have been possible! It has been an honor and pleasure to serve you all.
Take care of the memories we have made together and keep making more in the future.
Thank you for your understanding.
Stay happy, healthy and safe.
TRAVEL TRAVEL
THANK YOU TO OUR HEROES, MEDICAL PERSONNEL, FIRST RES-PONDERS AND FRONT-LINE ESSENTIAL SERVICE WORKERS!
The pandemic continues to have a devastating effect on the travel industry, travel in general, and travel agencies, including my company. As predicted, by ASTA (American Society of Travel Advisers) members last August, about 73% of us are now out of business!
New bookings have been few and far-between, and my efforts remain fully focused on assisting my clients with existing bookings, cancellations, changes, refunds and vouchers for future travel.
This is unlikely to change anytime soon, even tough there is a surge in airline and domestic travel, international travel will remain flat until COVID is defeated worldwide.
My best efforts to assist my clients this past eighteen months have been frustrating and complicated! Negotiating ever- changing and updated COVID, supplier, airline, cancellation, and refund, voucher policies, compounded by incorrect and conflicting decisions and information from contacted travel supplier representatives. It has been incredibly challenging for me to even keep current!
I will nevertheless continue to take care of all my clients existing bookings. My business hours will be 10 am to 4 pm, Monday through Friday.
~ is with profound sadness that we inform you that after 38 years of service to our incredible clients worldwide, Travel Travel, Inc. will close its doors, and Gillian will finally begin working toward retirement.
During the past difficult months,
As has become the norm post COVID-19, unacceptably long phone hold times have made it almost impossible, on behalf of our clients, to speak to suppliers and airlines in a timely fashion. Some suppliers, when contacted have been inundated, uninformed, give incorrect information and do not follow-up, resulting in multiple contacts, wasted time and extra work. Added to this, we loose our commissions on cancelled and postponed bookings!
A few clients, frustrated with cancellation and refund decisions, do not understand it is suppliers and airlines that determine credit, refund, penalty policies and decisions, and not Travel Travel.
Because all our employees have now been laid-off, we will be limited in how much we can further assist our clients in the future.
Clients with existing bookings will still be able to call our main phone number (719) 593-1591, and leave a message. You may also contact us on our office email only, tvltvl@travelx2.com as all agent personal emails have been closed down.
All travel agencies we know personally and trust, are also devastated by this pandemic, so we are unable refer our clients to another agency. If we cannot assist you further with your booking, and you so request, we will transfer your reservation to any travel agency of your choice.
On behalf of Travel Travel, we sincerely thank you for your past business, loyalty and trust over the years. We will miss you. Without your ongoing support, the success of our wonderful small business would never have been possible! It has been an honor and pleasure to serve you all.
Take care of the memories we have made together and keep making more in the future.
Thank you for your understanding.
Stay happy, healthy and safe.
TRAVEL TRAVEL
THANK YOU TO OUR HEROES, MEDICAL PERSONNEL, FIRST RES-PONDERS AND FRONT-LINE ESSENTIAL SERVICE WORKERS!
Travel Travel, your travel connection ...
Contact us at 719 593-1591 or email us at tvltvl@travelx2.com
Contact us at 719 593-1591 or email us at tvltvl@travelx2.com