July 2020
Due to the devastating effect the Corona-virus pandemic has had on the travel industry, travel in general, travel agencies and our company, it is with profound sadness that we inform you that after 39 years of service to our incredible clients worldwide, Travel Travel, Inc. will close its doors -and Gillian will finally begin to retire - on July 10, 2020. All existing bookings will be taken care of!
During the past difficult months, our efforts have been fully focused keeping our advisers employed to assist our clients with existing bookings, cancellations, changes, vouchers for future travel and refunds. New bookings have been virtually non-existent, and it's unlikely this will change anytime soon.
Our best efforts to assist our clients have been frustrating and complicated, having to negotiate ever changing and updated supplier and airline cancellation and refund policies. It has been incredibly challenging for us to even keep current.
As has become the norm post Covid-19, unacceptably long phone hold times have made it almost impossible, on behalf of our clients, to speak to suppliers and airlines in a timely fashion. Some suppliers, when contacted have been inundated, uninformed, give incorrect information and do not follow-up, resulting in multiple contacts, wasted time and extra work for our agents. This is on top of loosing our commissions on cancelled and postponed bookings.
A few clients, frustrated with cancellation and refund decisions, do not understand that it is suppliers and airlines that determine credit, refund, penalty policies and decisions, not Travel Travel.
Because our dedicated travel advisers will soon be laid off, we will be extremely limited in how much we can further assist our clients in the future.
Clients with existing bookings will still be able to call our main phone number (719) 593-1591, and leave a message. You may also contact us on our office email only, tvltvl@travelx2.com, Agent's' personal emails will be closed on July 11. Once again, all existing bookings will be taken care of.
The travel agencies we know and trust are also devastated by this pandemic, so we cannot refer our clients to another agency. Should we be unable to assist you further with your booking, and if requested, we will transfer your reservation to any travel agency of your choice.
On behalf of us at Travel Travel, we sincerely thank you for your past business, loyalty and trust over the years. We will miss you. Without your ongoing support, the success of our wonderful small business would not have been possible! It has been an honor and pleasure to serve you.
Take care of the memories we have made together and keep making more in the future.
Thank you for your understanding.
Stay happy, healthy and safe.
TRAVEL TRAVEL
THANK YOU TO ALL OUR FIRST RESPONDERS AND FRONT-LINE ESSENTIAL SERVICE WORKER HEROES!
Due to the devastating effect the Corona-virus pandemic has had on the travel industry, travel in general, travel agencies and our company, it is with profound sadness that we inform you that after 39 years of service to our incredible clients worldwide, Travel Travel, Inc. will close its doors -and Gillian will finally begin to retire - on July 10, 2020. All existing bookings will be taken care of!
During the past difficult months, our efforts have been fully focused keeping our advisers employed to assist our clients with existing bookings, cancellations, changes, vouchers for future travel and refunds. New bookings have been virtually non-existent, and it's unlikely this will change anytime soon.
Our best efforts to assist our clients have been frustrating and complicated, having to negotiate ever changing and updated supplier and airline cancellation and refund policies. It has been incredibly challenging for us to even keep current.
As has become the norm post Covid-19, unacceptably long phone hold times have made it almost impossible, on behalf of our clients, to speak to suppliers and airlines in a timely fashion. Some suppliers, when contacted have been inundated, uninformed, give incorrect information and do not follow-up, resulting in multiple contacts, wasted time and extra work for our agents. This is on top of loosing our commissions on cancelled and postponed bookings.
A few clients, frustrated with cancellation and refund decisions, do not understand that it is suppliers and airlines that determine credit, refund, penalty policies and decisions, not Travel Travel.
Because our dedicated travel advisers will soon be laid off, we will be extremely limited in how much we can further assist our clients in the future.
Clients with existing bookings will still be able to call our main phone number (719) 593-1591, and leave a message. You may also contact us on our office email only, tvltvl@travelx2.com, Agent's' personal emails will be closed on July 11. Once again, all existing bookings will be taken care of.
The travel agencies we know and trust are also devastated by this pandemic, so we cannot refer our clients to another agency. Should we be unable to assist you further with your booking, and if requested, we will transfer your reservation to any travel agency of your choice.
On behalf of us at Travel Travel, we sincerely thank you for your past business, loyalty and trust over the years. We will miss you. Without your ongoing support, the success of our wonderful small business would not have been possible! It has been an honor and pleasure to serve you.
Take care of the memories we have made together and keep making more in the future.
Thank you for your understanding.
Stay happy, healthy and safe.
TRAVEL TRAVEL
THANK YOU TO ALL OUR FIRST RESPONDERS AND FRONT-LINE ESSENTIAL SERVICE WORKER HEROES!
Travel Travel, your travel connection ...
Mailing address: 3578 E. Hartsel Drive #597
Colorado Springs, CO 80920
719 593-1591
tvltvl@travelx2.com
Mailing address: 3578 E. Hartsel Drive #597
Colorado Springs, CO 80920
719 593-1591
tvltvl@travelx2.com