July 10, 2020
Due to the devastating effect the Corona-virus pandemic has had on the travel industry, travel in general, travel agencies including our company, it is with profound sadness that we inform you that after 38 years of service to our incredible clients worldwide, Travel Travel, Inc. will close its doors, and Gillian will finally begin to retire - on July 10, 2020.
Gillian will take care of all existing bookings.
During the past difficult months, our efforts have been fully focused keeping our advisers employed to assist our clients with existing bookings, cancellations, changes, and vouchers for future travel and refunds. New bookings have been virtually non-existent, and it's unlikely this will change anytime soon.
Our best efforts to assist our clients have been frustrating and complicated, having to negotiate ever changing and updated supplier and airline cancellation and refund policies. It has been incredibly challenging for us to even keep current.
As has become the norm post COVID-19, unacceptably long phone hold times have made it almost impossible, on behalf of our clients, to speak to suppliers and airlines in a timely fashion. Some suppliers, when contacted have been inundated, uninformed, give incorrect information and do not follow-up, resulting in multiple contacts, wasted time and extra work for our agents. Added to this, we loose our commissions on cancelled and postponed bookings!
A few clients, frustrated with cancellation and refund decisions, do not understand it is suppliers and airlines that determine credit, refund, penalty policies and decisions, and not Travel Travel.
Because all our employees have now been laid-off, we will be limited in how much we can further assist our clients in the future.
Clients with existing bookings will still be able to call our main phone number (719) 593-1591, and leave a message. You may also contact us on our office email only, tvltvl@travelx2.com as all agent personal emails have been closed down.
The travel agencies we know and trust are also devastated by this pandemic, so we are unable refer our clients to another agency. If we cannot assist you further with your booking, and you so request, we will transfer your reservation to any travel agency of your choice.
On behalf of Travel Travel, we sincerely thank you for your past business, loyalty and trust over the years. We will miss you. Without your ongoing support, the success of our wonderful small business would never have been possible! It has been an honor and pleasure to serve you all.
Take care of the memories we have made together and keep making more in the future.
Thank you for your understanding.
Stay happy, healthy and safe.
TRAVEL TRAVEL
THANK YOU TO OUR HEROES, MEDICAL PERSONNEL, FIRST RES-PONDERS AND FRONT-LINE ESSENTIAL SERVICE WORKERS!
Due to the devastating effect the Corona-virus pandemic has had on the travel industry, travel in general, travel agencies including our company, it is with profound sadness that we inform you that after 38 years of service to our incredible clients worldwide, Travel Travel, Inc. will close its doors, and Gillian will finally begin to retire - on July 10, 2020.
Gillian will take care of all existing bookings.
During the past difficult months, our efforts have been fully focused keeping our advisers employed to assist our clients with existing bookings, cancellations, changes, and vouchers for future travel and refunds. New bookings have been virtually non-existent, and it's unlikely this will change anytime soon.
Our best efforts to assist our clients have been frustrating and complicated, having to negotiate ever changing and updated supplier and airline cancellation and refund policies. It has been incredibly challenging for us to even keep current.
As has become the norm post COVID-19, unacceptably long phone hold times have made it almost impossible, on behalf of our clients, to speak to suppliers and airlines in a timely fashion. Some suppliers, when contacted have been inundated, uninformed, give incorrect information and do not follow-up, resulting in multiple contacts, wasted time and extra work for our agents. Added to this, we loose our commissions on cancelled and postponed bookings!
A few clients, frustrated with cancellation and refund decisions, do not understand it is suppliers and airlines that determine credit, refund, penalty policies and decisions, and not Travel Travel.
Because all our employees have now been laid-off, we will be limited in how much we can further assist our clients in the future.
Clients with existing bookings will still be able to call our main phone number (719) 593-1591, and leave a message. You may also contact us on our office email only, tvltvl@travelx2.com as all agent personal emails have been closed down.
The travel agencies we know and trust are also devastated by this pandemic, so we are unable refer our clients to another agency. If we cannot assist you further with your booking, and you so request, we will transfer your reservation to any travel agency of your choice.
On behalf of Travel Travel, we sincerely thank you for your past business, loyalty and trust over the years. We will miss you. Without your ongoing support, the success of our wonderful small business would never have been possible! It has been an honor and pleasure to serve you all.
Take care of the memories we have made together and keep making more in the future.
Thank you for your understanding.
Stay happy, healthy and safe.
TRAVEL TRAVEL
THANK YOU TO OUR HEROES, MEDICAL PERSONNEL, FIRST RES-PONDERS AND FRONT-LINE ESSENTIAL SERVICE WORKERS!
Travel Travel, your travel connection ...
Mailing address: 3578 E. Hartsel Drive #597
Colorado Springs, CO 80920
719 593-1591
tvltvl@travelx2.com
Mailing address: 3578 E. Hartsel Drive #597
Colorado Springs, CO 80920
719 593-1591
tvltvl@travelx2.com