Clients original email to Travel Travel:
Took SW airlines to Ft. Lauderdale on March 15th. Rick booked room at Holiday Inn Express. Hotel really nice and clean. However, approximately 1 block from railroad tracks. Woke up twice to train whistle/horn. Recommend that you do not send anyone to this hotel unless they are fine with little sleep. I spoke with Rick about concern regarding Spring Break and college students onboard our ship. Rick felt that there would not be many students onboard. WRONG. I should have gone with my initial feeling and booked the cruise in April. Many students around pool and we could not enjoy relaxing due to the rowdy group of students that were intoxicated or just having too good of a time on the ship. Perhaps the open bar on Norwegian Sky was the problem. We had a bad experience with cruise line. Complained to guest services about the couple in cabin next to ours, as they were arguing and slamming doors on Friday night. They yelled and cursed as loud as they could. I complained to guest services on Sat. Morning and they said they would look into it. It was quiet on Sat. Night but at 3 a.m. On Monday they were at it again. We had thought that the ship Security had talked with them, but apparently not. We had to endure another episode of yelling and slamming doors. I called for security at 3 a.m. And they called back and told me that it was quiet when they checked cabin. Apparently the couple had left and gone elsewhere. I complained again on Monday morning at the guest services desk with a Supervisor before we left ship and told NCL I will NEVER take a cruise on their ships again. My wife said it is the first vacation with the least sleep she has ever had. I did not sleep well either. Not your fault, but bad experience for our first ever cruise. NCL dropped the ball and I am sending them an email blasting their lack of concern and how their security people are not effective. Recommend not sending couples on cruises in March, at least in the Carribean. Especially if it is their first cruise.
M. Norwegian Cruise Line, Bahamas. April 2018.
Took SW airlines to Ft. Lauderdale on March 15th. Rick booked room at Holiday Inn Express. Hotel really nice and clean. However, approximately 1 block from railroad tracks. Woke up twice to train whistle/horn. Recommend that you do not send anyone to this hotel unless they are fine with little sleep. I spoke with Rick about concern regarding Spring Break and college students onboard our ship. Rick felt that there would not be many students onboard. WRONG. I should have gone with my initial feeling and booked the cruise in April. Many students around pool and we could not enjoy relaxing due to the rowdy group of students that were intoxicated or just having too good of a time on the ship. Perhaps the open bar on Norwegian Sky was the problem. We had a bad experience with cruise line. Complained to guest services about the couple in cabin next to ours, as they were arguing and slamming doors on Friday night. They yelled and cursed as loud as they could. I complained to guest services on Sat. Morning and they said they would look into it. It was quiet on Sat. Night but at 3 a.m. On Monday they were at it again. We had thought that the ship Security had talked with them, but apparently not. We had to endure another episode of yelling and slamming doors. I called for security at 3 a.m. And they called back and told me that it was quiet when they checked cabin. Apparently the couple had left and gone elsewhere. I complained again on Monday morning at the guest services desk with a Supervisor before we left ship and told NCL I will NEVER take a cruise on their ships again. My wife said it is the first vacation with the least sleep she has ever had. I did not sleep well either. Not your fault, but bad experience for our first ever cruise. NCL dropped the ball and I am sending them an email blasting their lack of concern and how their security people are not effective. Recommend not sending couples on cruises in March, at least in the Carribean. Especially if it is their first cruise.
M. Norwegian Cruise Line, Bahamas. April 2018.
Norwegian Cruise line response, initiated by our agent Rick:
Re: Norwegian Sky Voyage of 3/16/2018
Dear M:
Thank you for contacting us about your recent cruise onboard the Norwegian Sky.
As a company we aim to continuously enhance the experience of our guests and therefore, it is disappointing to us to learn of the noise issue that you experienced during your voyage. We understand how such a situation could have a negative impact on an enjoyable cruise vacation. Please be assured that we make every effort to maintain a high standard of excellence and to ensure that all of our valued guests' accommodations are kept comfortable for their enjoyment from beginning to end. Our voyage report indicates that once you contacted guest services about the issue, the Executive housekeeper and Security were immediately notified. It is noted that Security spoke to the guests in stateroom 9029 and stayed outside monitoring the stateroom. As a goodwill gesture, we sent complimentary chcocolate covered starwaberries to your stateroom. We sincerely apologize for the discomfort caused to you by this situation, and that our efforts to rectify the problem were not to your complete satisfaction.
Additionally, we were truly sorry to learn of the discomfort you experienced due to the behavior of these guests. Unfortunately, some guests may not be as considerate of their fellow passengers as we would hope. Our onboard staff and security do their best to prevent passengers from interfering with the cruise vacation of other guests.
As a genuine indication of our concern and gesture of goodwill, we have arranged for cruise credits, valid towards the cruise fare only on one future voyage. To use your cruise credits, please contact your travel professional or our reservations department at 1(800) 327-7030, and refer to your identification numbers at the time of booking. The numbers and amounts are as follows:
M - $215.00
P - $215.00
Please note cruise credits are valid for sailings within 12 months from the date of this letter, are non-transferable, and have no cash value. They cannot be applied to government taxes and fees, airfare, insurance, hotel packages, and other add-ons.
They are not combinable with other cruise credits or fare reduction coupons. Commission is based on the discounted fare.
We hope that aside from this situation, you found other aspects of your cruise enjoyable and trust this situation will not deter you from accepting our invitation to sail again with us. It would be our pleasure to welcome you back onboard any one of our vessels soon.
Sincerely,
J.
Coordinator, Guest Relations.
Re: Norwegian Sky Voyage of 3/16/2018
Dear M:
Thank you for contacting us about your recent cruise onboard the Norwegian Sky.
As a company we aim to continuously enhance the experience of our guests and therefore, it is disappointing to us to learn of the noise issue that you experienced during your voyage. We understand how such a situation could have a negative impact on an enjoyable cruise vacation. Please be assured that we make every effort to maintain a high standard of excellence and to ensure that all of our valued guests' accommodations are kept comfortable for their enjoyment from beginning to end. Our voyage report indicates that once you contacted guest services about the issue, the Executive housekeeper and Security were immediately notified. It is noted that Security spoke to the guests in stateroom 9029 and stayed outside monitoring the stateroom. As a goodwill gesture, we sent complimentary chcocolate covered starwaberries to your stateroom. We sincerely apologize for the discomfort caused to you by this situation, and that our efforts to rectify the problem were not to your complete satisfaction.
Additionally, we were truly sorry to learn of the discomfort you experienced due to the behavior of these guests. Unfortunately, some guests may not be as considerate of their fellow passengers as we would hope. Our onboard staff and security do their best to prevent passengers from interfering with the cruise vacation of other guests.
As a genuine indication of our concern and gesture of goodwill, we have arranged for cruise credits, valid towards the cruise fare only on one future voyage. To use your cruise credits, please contact your travel professional or our reservations department at 1(800) 327-7030, and refer to your identification numbers at the time of booking. The numbers and amounts are as follows:
M - $215.00
P - $215.00
Please note cruise credits are valid for sailings within 12 months from the date of this letter, are non-transferable, and have no cash value. They cannot be applied to government taxes and fees, airfare, insurance, hotel packages, and other add-ons.
They are not combinable with other cruise credits or fare reduction coupons. Commission is based on the discounted fare.
We hope that aside from this situation, you found other aspects of your cruise enjoyable and trust this situation will not deter you from accepting our invitation to sail again with us. It would be our pleasure to welcome you back onboard any one of our vessels soon.
Sincerely,
J.
Coordinator, Guest Relations.