MORE FEEDBACK FROM OUR TRAVEL TRAVEL FRIENDS. 
Thank you to each one of you for your response, feedback and comments.
Your Travel Travel team. 
Click "How Did We Do" to contact Gillian.

My experiences with Gillian and her staff have been courteous, professional, affordable, knowledgeable and most importantly personalized. They have answered every question I have asked about traveling to my destinations in Peru, Vietnam and Japan. I will use this agency as long as they are in business. I have also recommended them to family members and friends.
T. Peru, Vietnam and Japan. July 2018.

Pretty good actually, any thing that wasn’t fantastic was because I chose a different product in the planning phase.
T. Hawaii, Guam. July 2018.

Gillian was great - very understanding of our needs, offered narrowed down/practical options for our consideration, responsive and available. We had a great trip. Thanks for everything!
A. Idaho, Washington, Alaska. July 2018.

Everything associated with this arrangement was absolutely super!! All the flight information was on the mark and the motel was just what you wish for in preparation for a trip like ours. The staff simply went out of their way to ensure everything was just right for us. I would certainly recommend the Quality inn Debbie arranged for us.
F. Ohio. July 2018.

The trip was wonderful ,however, had some problem with seat assignments on the airplane and not really impressed with the hotel in Seattle.
T. Alaska Cruise. July 2018.
I left messages to follow-up. No response. Gillian.

Great. 
M. Texas. July 2018.

We had a Great Trip.  We especially appreciated the heads up about the cancellation of our flight to Windhoek.  Not sure we would have known until we tried to check in. Thanks so much.  Booking us in seat A and C worked great on our way to Joburg, not so lucky on our way home.  
Thanks,
C. and E. Southern Africa vacation. July 2018.
Tip: If two passengers traveling and you want a little more space, reserve seat A and C and hope nobody gets seated in the B seat. If B gets occupied, you give up either the A or C seat and can still sit together. Gillian.

Hi Gillian,
A. and I absolutely loved the trip. I can’t think of anything that could’ve been done better except perhaps one less day in Cape Town. Really it was a perfect trip—loved the safaris, loved the people, loved the food,Martin was a fabulous leader and just everything was great.  It was special that we got to go to four different lodges. Since our group was six people it was nice too because we were never crowded. 
I definitely consider this the trip of my life time and would like to go back to Africa. At my age I probably won’t be able to but I’m so glad I went this time.
Thank you very much,
C. Southern Africa Wildlife Safari. July 2018.

We had a marvelous time.  All the connections went well with the exception of picking up the car.  Alamo was overbooked  and understaffed.  When we got to the car rental counter, there were 14 people in front of us. It took an hour and a half of standing in line to get to us. We had reserved a full size car which they did not have. We could either come back in the morning to get a full size car or we could have a pickup or a minivan.
While we filled out paperwork, a worker slipped some keys into a dish full of keys.   It so happened it was a full size car.  So we eventually got what we had reservations for. We finally got to our hotel around midnight.  I don't know if this is common place there but we were frustrated by the process. The car we got was great and performed well after we learned how to use the keyless ignition.  Return took five minutes.
B. Alaska. July 2018.
​Hi B,
Sorry about the car in Alaska!   Alamo always seems to be bad for service, but their prices are pretty competitive. Gillian.

Travel Travel did great! Saved me over $2000 from the Airlines and Travel Websites. Travel Travel took all the stress out of making all the bookings and worrying if all will be in order upon arrival to all locations. 100% Satisfied and will be using Travel Travel services again. Thank you very much! Lou
The A. Family. Denver,London, Germany, Switzerland, France. July 2018.
Thank you L for the great feedback. Gillian.

As usual-everyone was great. I love the services you guys provide! 
​J. Raleigh NV. July 2018.

We had a great trip...thanks so much!
L. Germany, Italy, France. July 2018.

Hi Gillian
Just wanted to let you know we arrived back last evening. Will share more with you as you have time for a quick chat review of our best vacation ever. What a terrific plan you designed for us Just fabulous. Give me a call when you have time. I would like to share with you how trip went. Also need to discuss about other future plans etc. Talk soon.
B. Africa Family Vacation. July 2018.

The Arctic-Svalbard Norway Amazing trip that exceeded expectations on every level...yet AGAIN.
M. The Arctic-Svalbard Norway. June 2018.

Your answer to my initial question regarding cost and dates was very quick and your price was much better than I found on my own on the internet -- also better than the big travel consolidation company that I tried.
The flights on American all ran as expected (DIA - Charlotte - Frankfurt and then Frankfurt - Philadelphia - DIA).
I'm glad to have found your company.
P. Germany. June 2018.

This was an amazing family adventure. We enjoyed the islands the most and the excursions. The options were amazing and so much to do and see. Only downside was the pool was small on this ship. We would take another Carnival Cruise again, great for all ages.
​N. Eastern Caribbean Cruise on Carnival Glory. June 2018.

You made my travel experience very easy and pleasurable It was the first time in my 60 years of being alive that I had traveled outside of the US and You are wonderful, I definitely will recommend you to others and plan to use you again Thank You for making my adventure an easy and wonderful experience. YOU ARE TERRIFIC.
K. Philippines. June 2018.

Rick did a great job! We had a smooth trip and will use Rick again.
S. Viking Rhine Cruise. June 2018.

EXCELLENT!!! Have used Travel Travel a few times now and love the service I have received. This time was the best, was able to pay for my luggage and get boarding pass in advance. Great people, will use every time I travel.
R. Texas. June 2018.

Good, though my flight was cancelled and rerouted through Denver, and all of the communications of that were going to you, not me, which made it difficult to understand what was going on.
E. Return flights to Colorado Springs. June 2018.
Our apologies, In future we will direct all Frontier flight schedule changes directly to the passenger. Rick.

Everything went very smoothly.
​A. South Africa. June 2018.

Hey Gillian 
Thanks for everything . The trip went great. 
​I made as short vid about the fishing in Zambia... 
I'm working on a vid for the Dubai part as well, but haven't finished it. 
They lost our luggage on the way out. 
We asked if they'd upgrade on the way back but they didn't respond in time (emirates) 
Oh well...  trip was great!
Thank you!
S. and M. South Africa and Zambia. May 2018.

Excellent. Worked the combo deal with Gate1 (Adriatic and Sicily) saving significant money, The air worked fine - all on time. The Adriatic Coast Cruise on the boat was very relaxing, calm, nice, gourmet meals. Nice way to go - nice stops . As usual, TvlTvl put together the perfect package for us. Looking forward to the Russia River Cruise in July/Aug. Then will figure out the next trips.
​J. Gate 1 Adriatic Coast Cruise and Sicily, back to back. May 2018.

Gillian
​So glad you like the flowers
You are precious + outstanding!
You went the extra mile for me, and I appreciate it!
And then, on the last day possible, my colleagues changed the schedule---and when you so deftly adjusted the itinerary, YOU SAVED THE DAY.
You are the BEST!
P. Europe. May 2018.

Thank you Rick for the hand-holding and all the well planned events. Job well done.
E. Caribbean. May 2018.

Good for the trip out to Denver, however the trip back was not so good. 
I have a Global ID number that gives me automatic TSA-Pre. It was utilized with my trip out to Denver and worked fine, however on my trip back to Omaha it wasn't showing on my electronic ticket. At the DIA on a Friday night you really need that designation! I cruised through the TSA-Pre line and when I got to the Gatekeeper he told me it wasn't on my ticket and I had to go into the regular line which was crazy-crowded. That took about an hour and 15 minutes.
I suggest in the future when your booking tickets for GEJ, you also ask the person if they have a Global ID number or "Known Traveler" ID as TSA describes it. That way, someone like myself that has that designation is able to use it.
S. Return to COS. May 2018.
S,
I am sorry that you had a bad experience on your way home from Colorado. I see I don't even have a frequent flyer number in your booking and the Known Traveler Number is usually tied to that.   You must have got lucky on your way in and were randomly picked for TSA precheck.
When you did your online checkin, it would have prompted you to add these numbers.
We'll heed your advice and try to remember to ask clients about this.  We have many questions when we do a booking, that will be just one more.
Thanks for the feedback.
Gillian

Dear Rick
Thank you very much for all your efforts in making our Group Cruise and enjoyable and memorable experience. We had so much fun and our tour director was amazing! We look forward to our next trip! Just to let you know.... my total bar bill was $170.00, so thank you very much for your wise advise in not selling me the "liquor package". Much appreciated.
C. and P. Group Caribbean Cruise. May 2018.
Super. Thanks Rick. Gillian.

Thank you all for a wonderful fun-filled cruise.  Everything went smoothly thanks to you.  We appreciate all the time and energy you spent to make sure we had a good time without any "hitches" or problems!  You are a good team!
​K.and R. Royal Caribbean Cruise Group. May 2018.

You did great. It was a fun trip with no issues and great weather the entire time. The resort was top notch with nice restaurants, swimming pools and other amenities. Air travel and ground transportation went by smoothly, without any problems.
S. Riviera Maya. May 2018.

It was a nice trip. Great food. And thanks for the $25 on board credit.
​L.&M. Caribbean Cruise. May 2018.

Great!! Thank you! I appreciate having everything already paid for and I can just go and enjoy! I also appreciate having the shuttle to/from airport already scheduled, tickets to park already prepared... It made the trip even more enjoyable! Thank you so much!!
​A. Disneyland. April 2018.

Very well,but my frequent flier number was missing and Delta wanted to charge us for baggage. Once provided they dropped the charge. The crew warned us that the flight to LV could be noisy and it was. Too much alcohol flowed. Also that the return flight would be quiet and it was most passengers were sleeping and minimal alcohol.
​R. Las Vegas. April 2018.

AWESOME! Rick did a great job. looking forward to many more trips with your team. Thank you S.
Chico CA. April 2018.

​Everything went very smoothly we had a terrific time beautiful ship beautiful weather. We didn't get to land at Roatan because of the cruise ship taking out the dock, otherwise everything was great.
​J. Western Caribbean Cruise. April 2018.

It all went fabulously well! And my daughter enrolled at CC! Thanks for your help.
K. Colorado Springs, CO. April 2018.

We had a great time.
​J. Viking Ocean Cruise. April 2018.

TT was very helpful and it was easy to schedule the flights to CC. Especially when my flights were delayed TT was extremely helpful in making the additional night stay comfortable.
​A. Colorado Springs, CO. April 2018.

The trip went well and it was very easy to access tickets.
G. To Colorado Springs return. April 2018.

Great! Flight was cancelled on the way back so one of your peeps called me and immediately hooked me up with earlier tickets so there was no problem. I only wish the itinerary was clearly written out, and not all in abreviations so it’s easier to understand.
​D. Return to Colorado Springs. April 2018.

Everything went well. We really enjoyed the trip thanks for all your help and the bottle of Champagne.
M. On a cruise. April 2018.

Hello M,
When I received your concerns about your cruise on Norwegian Cruise Line, I forwarded your concerns to our NCL rep and their response was the email letter attached. As you can see they are giving you a future cruise credit totaling $430.00 towards another cruise with them. We do appreciate your feedback and hope you will use Travel Travel in the future for your travel needs. Please let me know if you have any questions or comments.
Rick. April 2018.
Rick,
Thanks for talking with me this morning.  I know that it is hard for you to hear about
Bad experiences, but we thought you should know.  Hopefully, it will help you when you assist other
Travelers plan trips.  
Let's touch base in a month or two and talk about New England/Canada cruise for 2019.
Feel free to send me any information you think will help us decide itinerary, ports, etc;
Best regards,
M. April 2018.

This is our 3rd trip to Hawaii and Maui that Rick has helped us set up. He always does an excellent job of finding the best flights and rates. We have stayed at the Outrigger Resorts each time and have been extremely pleased with the accommodations. He gives us excursion and travel tips, as well as taking care of all the details so we don't have to stress about that. He's always available during our vacation so if we have any questions, he takes care of it quickly.
​A. Hawaii. April 2018.

We had a fantastic time, the hotel is very nice and the girls loved the night club. C. and I had fun at the casino one night. I still think the place we went to last year might be nicer as there were more things to do there during the day. C. and I are thinking we want to do a couples trip with the boys there next year. 
T. Riviera Maya. April 2018.

​Excellent. I see great value in travel agents and agencies assisting clients with these important and sometimes complicated trip details. Debbie is great to work with and I tell others the benefits of not doing this alone in someone's "spare" time - but rather partner with a professional who knows details about places and travel that we will never know. I am already planning next trip with Debbie! Thanks.
S. Dominican Republic. April 2018.
Great response, thank you Debbie. Gillian.

We enjoyed our stay in Jamaica very much. All arrangements that Rick made for us worked as planned. We would not hesitate to go on another vacation through Travel Travel. Best Regards.
​The B Family. Riu Palace, Negril, Jamaica. March 2018.

Thank you so much- the flights went without a hitch, and i feel they were well priced. Just a note, and this is my opinion- I went there for business, wasn't my choice. I would not go back or recommend it. Not that it was bad, but there are a lot of other choices that I feel for the money would be a better vacation. Just feedback from a seasoned traveler.
​M. Punta Cana. March 2018.

Not good Debbie I had to stay in Shanghai 26 hrs due to itinerary from Xian, please call hoping for a discount on my trip to Beijing 30 April? 
A. March 2018. China.
Crossing the international dateline, it was my mistake A. and I sincerely apologize! Thankfully the airline took care of a hotel and I will certainly not charge you our international air ticket fee when you book your Beijing flights. Thank you for giving me a second chance. Debbie.  ​

You were wonderful. All of our travel plans and flights/connections worked out wonderfully. Will be contacting you soon as we will be planning a return trip very soon due to a death in the family.
J. March 20018. Norfolk, VA.
Our condolences J. The TT Team.

Debbie did a great job booking my trip to Portland, Maine. On the return, United delayed the flight due to traffic and then delayed another couple of hours due to mechanical issues, causing me to miss my connection. When I called Debbie, I was standing behind 30 people in a customer service line waiting to get rebooked. Debbie immediately assessed that there was no way I would get home that night, as all the later flights were booked solid, and when she looked at departures the following day, she discovered there was only one seat left, which she grabbed for me. When I finally reached the counter after waiting behind some very unhappy people for a long time, they were pleasantly surprised to find that I already had a reservation made by Debbie from Portland for the following day. Most people did not have the advantage of TravelTravel on the other end of the phone and they were forced to catch buses and trains to other airports to get out the following day. As it turned out, because Debbie grabbed that last ticket for me, I had a great extra night's stay with friends and got home safely the following day with no issues. Thanks to Debbie and TravelTravel for turning what could have been a very long and unpleasant two days into an easy travel experience!
​S. March 2018. Portland OR.
​​Great job Debbie! Wouldn't have ended like this client booking online. Thanks Gillian.

You are always so easy and fast to work with. My trip out to St Louis was filled with angst because of a winter storm here in PA. 4 delayed flights and 3 missed connections later, I finally made. Rick was very helpful in helping me reschedule and finding a hotel room. THANK YOU for being there!
​S. March 2018. St Louis, MO.

Hi Gill
The great ocean road. It is truly spectacular!! Probably no. 1 for me of all the beaches I have seen, especially by by the 12 apostles. Some competition for cape town..... Chocolate gannets is wonderful with a great ocean view. Very quite and peaceful, but not in the town that some people might prefer. About 2 k into town. Highly recommend if someone ever asks about the great ocean road. FYI - Lorne is another nice tourist town with a lovely swimming beach. Not as far as Apollo Bay. Longer to get to  the 12 apostles. Driving is slow with very wind roads. Beautiful scenery however. Beautiful forest areas also with lots of eucalyptus. No Koala sightings so far.... NYE in Sydney was magical!! Rooftop was a great place to watch the fireworks. Crowded of course. Just some info for your files. 
S. January 2018. Australia Vacation.

It was the most stress free, care free, perfectly planned and not a single detail was left out!!!! From the minute I started planning this trip with Rick he took care of everything... he did such an amazing job!!! I will definitely use your agency for any future vacations! There is not one single negative thing I could possibly say about my experience. It was PERFECT!!!! Thank you!!!!!
T. Cancun, Mexico. February 2018.
Rick
Wow, what a super response! Travel Travel's ultimate objective is to offer every client "our personal service and experience, at no extra charge". Thank you so much for being "all-in" to deliver for that one client at a time, every day. 
Bob and Gillian.

Gillian
 Thanks for all your assistance with our trip to Hawaii.  It was a great success and we had a wonderful time.
We thoroughly enjoyed both hotels and rooms.  Spent majority of our time sightseeing.  Very beautiful.
S. Hawaii. January 2018.

It was super. No wait no hustle. Your agent Debbie was such a wonderful help to me. She made sure the times were what I wanted and I also needed assistance and it was in place when I go to the airport.
I have already booked another flight through your agency with her.
Thank you for such great service.
K. Texas. January 2018.
Thanks Debbie, super response! Gillian.

Absolutely awesome and amazing!!
​C. Caribbean cruise. January 2018.

Rick arranged our flights and bought our City Passes so everything he did took a lot of stress off of me. I never regret asking Rick to help me plan a trip-domestic or international. 
S. NYC. January 2018.

What can I say, other than there were no flaws? Perfect experience - as always - with Travel Travel and Rick.
​D. Texas/California. January 2018.
Super. Thanks Rick. Gillian.

Debbie was great. She planned the trip for four and then she was able to add two more. She was very flexible and attentive to our changing needs. Great job.
​J. Puerto Vallarta. January 2018.
Thank you Debbie, great job. Gillian.

The arrangements went well. My family and I really enjoyed ourselves. The locals were great people.
Thank you.
​I. Puerto Vallarta Mexico. January 2018.

Good, except seats were not as upgraded as I wanted.
T. Cancun. January 2018.
T, as explained, I upgraded your return flight seating only as there were no upgrades available on the outbound flight. Rick.

Excellent. Great to utilize you again and hope to in the future for more family vacations.
​J. San Francisco/Sonoma. January 2018.

Cherise did an amazing job booking this trip! When I first approached her about what we wanted to do (go to 3 countries in 10 days!) She jumped right and found us exactly the itinerary we wanted and coordinated every driver, ferry, plane, hotel and all the tours! It was super complicated and she did it with a smile! Everything was perfectly planned and it all went off without a problem! We are super impressed with her travel expertise and will be calling upon her soon for all our travel plans!!! Thank you so much again for creating such incredible memories!!! 
L. The H Family. Morocco, Spain and Portugal planned package. January 2018.
Thank you Cherise for going above and beyond to satisfy our client. Gillian and Bob.

Great! Took the headache away.
K. Bellingham Wa. January 2018.

Great....everything went well! Talk again in the Spring for a return trip.
P. Barcelona. January 2018.

Ship was great
Key West fun
Cuba interesting but sad
Cozumel just so so
Just made outgoing flight in Dallas - more than an hour between flights would have been better.
​All your preparations were perfect, Thanks.
B. Cruise to Cuba from Miami. December 2017.

On behalf of my brother P. we would like to thank you for everything.
Sincerely
R. COS return to Greece. December 2017.

Travel Travel, as always, did a WONDERFUL job planning this trip for us! Everything went very smoothly. I definitely plan on using Travel Travel for all future international trips and treks.
Special shout-out to Debbie O'Bryan, who planned and coordinated this trip for us. Thanks for making our 5-year anniversary a memorable one! 
A. December 2017. Patagonia (W Trek in Torres del Paine NP in Chile). December 2017.

Everything was fine. the only glitch was on the return and it was because of an airline mechanical issue. i chose not to stay an extra night and rented a car from DFW to OKC.
T. Return to COS. November 2017.
I called T in advance and advised him his flight was delayed and why. Offered to reroute him and told him the airline should pay for his hotel stay. T declined and continued on to DWF. Gillian.

As usual, excellent reservations. Fine service with booking. There were cancellations and rebookings that went well. We had a bad mechanical on the plane from COS to ORD. AA was very uncooperative/incompetent in helping me with the missed connection. I called Rick and he immediately booked me on a flight from ORD to SDF that solved the problem. Travel Travel and Rick have helped me for many years. I look forward to many more years of excellent service.
E. Louisville,Kentucky. November 2017.
Thank you E for your response, feedback and for being such a loyal customer. Thank you Rick for once again delivering 5-star excellent service. Gillian.

Everything went smoothly. Love that early bird check in. Thanks.
​K. Las Vegas. November 2017.

Thank you so much for arranging my trip to India. You were able to make it easy for me each step of the way.... from the beginning, getting my visa, organizing the planes with all of the connections, figuring out every aspect of my travel plans. I really appreciate all the effort and time that went into each detail. It all went without a hitch. Many thanks!
​T. India Vacation. November 2017.

Great! Travel accommodations were made with little to no effort on my part and I experienced no problems with any portion. It was a smooth operation. Thank you!
​J. Denver CO. November 2017.

Outstanding! Arrangements were made within minutes with directions on how to get my boarding passes. Great flights! Thank you again!
​S. Alaska. November 2017.

Rick has been extremely helpful as always in planning our trip and getting us the best deal possible. While Rick was on vacation, the Travel Travel team provided excellent coverage to make sure our trip was on track.
D. Viking Cruise to West Indies and Bermuda. November 2017.

Hi Debbie, thanks for the follow up phone call. Everything was absolutely perfect! The hotel and airfare all worked great for everyone.  Wanted to thank you again.
T. Las Vegas Company Celebration Group Trip. November 2017.

Everything went really well!
C. Colorado Springs. November 2017.

Thank you, our trip was awsome.   It was the first time our grandson saw a beach.  It was like seeing it for the first time through his eyes. You guys are amazing.  Rick always kept us updated on any changes in flight times.  We forward to seeing you when we plan our next trip in the near future.
​R.&C. Florida. November 2017.

Airline reservations only. No problems. Great. Thank you.
S. Colorado Springs. November 2017.

The travel arrangements were fantastic! Everything was straightforward, and simple. I had absolutely no worries about getting to and from Colorado College. 
D. Colorado Springs, CO. November 2017.

OUTSTANDING! Rick is a true professional who promptly returned our phone calls and emails and provided insights about cruising that I couldn't find anywhere else. Even though Rick had not booked Viking cruises before, he became knowledgeable and worked with us and Viking to ensure our cruise was as good as it could be. I could not ask for more. This was especially helpful since this was my first cruise. He also got us bonus amenities (free beverage package, ship board credits, etc.) that I certainly could not of received without his assistance. We will use Travel Travel again and will recommend them to our relatives, friends, and neighbors. Thank you for all you did.
R. Viking NYC and the West Indies cruise. November 2017.
Rick
Super response! Thanks for your effort to make happy and satisfied TT clients! Much appreciated. Bob

Gillian
Just wanted to let you know N. and I are back.  What a wonderful trip.  We had an incredible time.  Thank you so much for all your hard work and help.  Just to let you know that I feel it would be to your agencies benefit to remove the hotel in Paris from your list. Hotel Saint Andres was an interesting place.  There was no elevator and they put us at the top which meant 9 flights of steep spiraling stairs.  The room was dirty not to mention uncomfortable.  Fortunately they were able to put us in a different room for the remainder of our time in Paris.  It is just not a very nice place.  The hotel in Prague, Iron Gate, was great.  They have the best breakfast and was very comfortable.  The hotel in London was also fine just very small.  It reminded me of my first dorm room in college.  The glass fingernail files I brought back from Prague, per your suggestion, have been a great gift and a hit with each person who received one.  My daughter met us in Paris and we had an amazing time.  Thanks again for everything.
S. Planned Europe Vacation. October 2017.
Hi S.
Thanks for the personal update. It's always good to get a true opinion. I'll make a note not to use that hotel in Paris again!  Unfortunately, these days to get something decent one has to pay a lot of money!So glad you all had a good time. Gillian.

A few problems:
1) Wife's name on flight reservation was wrong. Had to catch it last minute and get it changed.
2) My sister, J, also booked thru your agency. We had it planned to me her in Dallas. When she got to her airport, 1 hour and 20 minutes ahead of departure, she was told that she had to be there 1 and a half hours early, so she was rerouted through Charlotte. We did not get to meet in Dallas as planned.
3) Flight from Dallas to Cancun was changed, a month or so ago, to arrive 1 hour later than originally scheduled. Never notified.
V. Cancun Vacation. October 2017.
Dear V,
Thank you for your feedback.  I use this information to improve the overall quality of service delivered to our customers by our agents. Feedback is analyzed and discussed, with a view to fixing what was not done correctly. 
As the owner of Travel Travel,  I have personally investigated your points and my comments are below.
(1) Yes, my agent Lori did make a mistake with your wife's  name on the ticket. Even though we sent you several confirmations and we looked at it many times, the mistake was not noticed until you saw it on the updated flight itinerary. Once notified, we got it fixed at no cost.  We sincerely  apologize for this error.  Lori recently resigned and no longer works in our office.
(2) We are very sorry you  did not get to fly from Dallas with your sister as arranged. I checked American Airlines website, which states passengers should book in at the ticket counter at least 60 minutes before their flight time. I literally spent hours contacting American Airlines and was told passengers should present themselves  1-1/2 hours without bags and 2-1/2 hours with bags, before flight time. No explanation was given as to why this is not noted on their website. 
I discussed what had happened to J. and S. with American and was told there is no way, post-travel, they can check to see what transpired and why. I personally, in my 29 years in the travel industry, I have never heard of any passenger arriving 1 hour 20 minutes before flight time and being changed to another flight, through a different airport, for being "late".
(3) We as travel agents have no control over how and when airlines change schedules, which they do continuously with little or no regard for their passengers. Because we deal with  many schedule changes, we notify passengers only if the change will impact their initial departure or could cause a missed connecting flight. This was not the case with your schedules as only arrival times were later than the original flight. If you'd had a private transfer we would have notified them of your delayed ​arrival time. S​huttles run all the time, so are not affected by your changed ​arrival time.
I apologize for any inconvenience and frustration your noted problems  may have caused you and your family. We trust that despite everything, you had a wonderful vacation.  We hope we can look forward to serving you again in the future.
Sincerely,
Gillian.

I had a very tight window to travel in and had to be there on time. Reservations were perfect and the rental car company was handled by you as well. They tried to charge me more but when I showed them the invoice by Travel Travel they gave me the correct rate. 
Great job as usual. 
B. Florida. October 2017.

Excellent. The flight and hotel were great.
M. Amsterdam. October 2017.

Absolutely awesome! Rick did an incredible job of setting us up so everything went smoothly. Easy easy boarding in Denver, boarding the ship. Finding the Marriott Houston Airport was a piece of cake. Not a single hitch, unless you consider Hurricane Nate in Cozumel, but I need to blame someone higher up for that one! Thank you Travel Travel. We always depend on you to make our trips easy.
​C. Royal Caribbean Gulf of Mexico Cruise. October 2017.
​Thank you Rick! Gillian.

Thank you for all your help!!
I will be in touch for a trip to India in 2019.
​S. High School Group to South Africa. October 2017.

Hi Gillian,
Thanks for the “follow up” on our Globus fall tour.  We returned late Saturday evening, and I’ve finally finished washing our dirty laundry!
The tour was fine - coach driver was outstanding and tour director did a good job keeping things moving and interesting.  We saw some lovely countryside, several interesting museums and met some really nice people on this tour.
The hotels were mostly average but certainly acceptable and the meals provided were very good.  We did spend more time on the coach than we expected but there were frequent stops to stretch our legs and use the rest room.  Our flights to and from Boston were on time - no delays on either end.
We’re looking at the Panama Canal info — am I correct that the shorter cruises (10 days) don’t actually transit through the canal like the 15 day ones do?
Thanks again for checking on us!
K. & B. Globus Fall Foliage Tour. October 2017.
Hello K.
Thank you for leaving your follow up comments - they are very helpful to us. 
Gillian is out of the office for a few days and I didn't want you to wait for a reply. 
I just wanted to answer your question about Panama Canal cruising. Yes, you are correct the shorter sailings only do a partial transit and a full transit is at least 14 days depending on where you start and where you end. For example if you start in New York it would be longer than a 14 day out of Florida. 
Please let us know if we can send you some more information and options. 
Thank you,
Debbie (for Gillian)

The first person I talked to on the phone, Debbie, was very welcoming and very patient with me as we set up plans for my Funded Campus Visit to Colorado College. Throughout the period until my trip, I had several questions that were very promptly and clearly answered by various other members of Travel Travel. Thank you!
​R. Visit to Colorado Springs. October 2017.

It was great. Since it was my first cruise. Knowing what I know now I would not book excursion. I just got to port and exploring.
J. Royal Caribbean W Caribbean cruise. October 2017.

While setting up the trip Rick answered all my questions and gave great advice. All the paperwork was sent in plenty of time. The trip was rerouted due to hurricanes and we ended up with bright Sunny days throughout our trip, that how good of a travel agent Rick is.
G. Puerto Rico changed to Cozumel. October 2017.

Thank you, Gillian, for asking.
Rick took care of everything perfectly, just as he did last year under similar difficult circumstances of a sudden unexpected death in the family.
​M. Ohio. September 2017.

Much different type of cruise. Oldest demographic I have seen on any cruise. Began to see this some when in Russia but this seemed like a nursing home on a boat. Princess was in great shape. We got bumped from Normandy due to stock strike and from Guernsey due to weather. Travel travel efforts were spot on. No issues. Appreciated the dinner at the Crown room. Was flawless. All onboard ship credits worked as expected. Thanks for all your help. Will talk soon about upcoming travel plans. Would like to consider river cruise in France to see if we can get back to Normandy etc. will need to start nailing down Africa soon. Thanks for everything 
B. and S. Ireland and Princess British Isles Cruise. September 2017.

Gillian: we had an awesome trip everything was put together well,only glitch when we arrived at airport clarions phones were out waited 45 mins. In the bus line no bus so we started to walk over to get a cab an our shuttle showed up. Thanks we'll use you next time we travel.
J. and J. Alaska Cruise. September 2017

Great! Great room, ship destination, excursions. Recommend you recommend seasick meds just in case. Rick equated the ship movement to that of a plane and that if we didn't get air sick, we wouldn't get sick on this cruise. The first two days were in rougher waters; same on way back. Once in the inside passage, everything was smooth. We made the mistake of saying, "yes" to a 5 hour lay over in Seattle airport. Our lesson learned. Thank you, Rick! It was a nice trip!
​S. Alaska Cruise. September 2017. ​

Lovely trip. Saw so much. Our tour guide/driver was able to get us a few extras along the way. Got to see a ring fort while traveling to Dingle.
Due to the hotel being overbooked in Dublin, we were upgraded to Fitzpatrick Castle for two nights. The night at Cabra Castle---I didn't see the ghost(s). That would have been an exciting tale to tell.
Did a lot of walking, visited local pubs, and of course, kissed the Blarney Stone. Only one really rainy day. All in all, I got my money's worth!
P. Ireland Vacation. September 2017. ​

Debbie,   It is great to be back.  We had no problems with flights or luggage or anything else.  Thanks to you and Travel-Travel for the Speciality Dining.  It worked out great.  It was a great trip.  
Thanks for everything you did to set it up.
​E. and L. Alaska Cruise. August 2017.

Awesome vacation. Loved Sandals and the Jamaican folks were so friendly and helpful. Food and accommodations so good. Would highly recommend Sandals By the way B. was able to wear shorts at dinners. They said it was too hot to dress up. That made him so happy.
​E. Sandals Negril, Jamaica. August 2017.

Great. Arranged trip to Cancun and then was able to change trip to California and add a person. Will always use travel travel.
​D. California Vacation. August 2017.

Easy process!
​A. To Colorado Springs. August 2017.

Debbie did a great job helping us arrange our vacation, we had many questions that were answered by her. She also offered to check us in on our flights, but she gave us all the information that we needed, so we were able to check in ourselves. Thank you for your help Travel Travel and Debbie.
​G. Disney World. August 2017.

Debbie is great always helps me check in and out! American Airlines was a nightmare they delayed my flight both ways over 12 extra hours spent in the airport I would not recommend American Airlines.
K. Illinios Trip. August 2017.

The trip was wonderful.  The seats that Rick got us on Delta were perfect.  It was a trip of a life time.  Thank you so much.
R and B. Viking Swiss Alps to Paris River Cruise. August 2017.

Rick did a great job booking my trip. Not so happy with the resort or how rude they were upon check in. Rick is always great and very helpful.
T. Puerto Valarta Vacation. August 2017.
Rick spoke to T. about the resort and all was taken care of to her satisfaction. She complained on-site about the treatment and her accommodations were upgraded.
​Note to our clients:  in the event you are not fully satisfied with your package, contact your travel provider on-site first with your complaints. Chances are they will at least work with you and take care of the problem for you. If this does not get the response you want, you can always contact us to get involved for a resolution. Gillian.  ​

This was the 3rd year I have used your service to find the best non-stop flights for my two young daughters from Orlando, FL to Denver, CO. My requested flight specifics have always been met and I am very pleased with your service...
​S. August 2017.

The flights were great! They were on time and it was very convenient for me to fly out of Colorado Springs versus DIA. Thank you! 
S. August 2017.

Provided excellent advice, council and support prior to trip.
Arranged an excellent group of flights with the right amount of time between each one. 
This all caused us to be better able to relax more and enjoy the trip more. 
We tell others about your excellent service and encourage them to contact you for their travel arrangement needs. 
Yes,we look forward to contacting you again when we plan to travel. 
A very big thank you and deepest appreciation to Debbie.
B. and O. August 2017.

Rick was wonderful. He was extremely prompt in getting back to me - always well within 24 hours. He handled everything, answered all questions, and made it extremely easy on us! I really felt listened to, especially with regards to helping us pick from the three cruises that he had listed as options. We will absolutely be returning to work with you all. As a first time cruiser, I had a lot of questions and he helped me understand what to expect. I am happy, and will definitely send friends and family your way! We are all the way in Georgia, and it was a pleasure to work with your Colorado based company. 
N. August 2017.

Dear Debbie,
Thank you SO very much for all your work setting up our travel plans. You did an excellent job and we are so grateful for your good work, advice and patience with us. 
We really did get a big fright because of our own misunderstanding about my green card prior to leaving and just having you to talk to really helped.
Our whole trip went really well with no problems at all with any of our flights. Everything went well with my green card and attendants were very nice.
We also took trains and buses  in Ireland and England, and rented a car for one week while in Ireland. It was wonderful spending time with family and friends in England,south and north Ireland also. Many precious memories were made and cherished. 
Thank you again. You are the best. We praise Travel Travel to others and are delighted to recommend your services to those considering traveling. 
Deepest appreciation from B. and O. August 2017. ​

I experienced flying with Southwest airlines for the first time and enjoyed my flights. Very important to pay for automatic check in. Otherwise I would not have enjoyed being seated in the back of the aircraft. My car rental at dollar was great and my trip to Vashon Island was enchanting. The island is beautiful and the people reflect the serenity of their surroundings. Thank you Debbie for helping me to enjoy a wonderful experience.
​L. July 2017.

Rick did a great job getting all of us together on the same flight and shuttles. Thank you for all your help getting there and back! 
E. July 2017.

Great! The flight was direct which is perfect for the kids. The times of the flight were good times.
​C. July 2017.

Overall the process went well. We enjoyed our vacation. There were a few glitches early on with communication, but once the trip was booked, we were excited to go on our trip. When the hotel made a mistake with our reservations, Lori stepped in, contacted Fun Jet and the hotel and quickly had the issue resolved and we were compensated for the inconvenience. Overall we would use the agency again. 
C. July 2017.

We are so grateful for Rick for helping my husband and I, plus 4 other family members (who live elsewhere) coordinate a wonderful trip to Australia! It was a vacation/ family reunion and it was so nice to have Rick help us out with the details and to answer any questions we had. It made traveling easier and we felt confident knowing we had Rick and the folks at Travel Travel to help out if we needed anything. 
We had a wonderful time in Sydney visiting with family. The vivid light festival happens during June and it was really neat to see Sydney with the different light displays on the opera house, harbour bridge and elsewhere throughout the city. Then we headed up North to Cairns and Port Douglas.
Cairns was nice to experience but our favorite spot was Port Douglas and wish we could have spent more time there. Highly recommend Port to Port Transfers! Briana Conrad is the owner and is wonderful! We had our own private shuttle to travel from Cairns to Port Douglas and then back to the Cairns airport. 
A must-do in Port Douglas is a day tour with Tony's Tropical Tours, I believe it was tour option A. Went to Mossman Gorge, took a boat on the Daintree River and saw crocodiles, then drove around the Daintree rainforest which was amazing! Our guide was very knowledgeable and fun. We got really really lucky and saw a male cassowary with three chicks!!! Snorkeling out on the outer great barrier reef was also a big highlight for us as well.
Will never forget this trip and I will definitely be calling Rick to help with any future travel plans! Thank you Rick! 
N. July 2017.

Travel Travel did an excellent job and helped us in every request we had. Debbie OBryan was easy to work with and excelled at supporting and helping us and went above and beyond her job to make take care of us.
R. July 2017.

This was our first cruise and we loved it!!!! We have already reserved our vacation with Celebrity Cruises and would love to have your help locking it in!
​D. July 2017.

Awesome!! Great customer service. Efficient, flexible & professional as always!!
​I. July 2017.

Gill, Rick,
Your Travel Travel work was fine, no problems.
HOWEVER, the return to Denver from Paris (arranged by Viking Cruise Line) using Delta/Air France was a nightmare. 
Viking got us to the Paris (CDG) airport about 3 hours and 45 minutes prior to fight time.  But that was barely enough.  We were in long lines to hand over bags, clear customs [why they do that on outgoing flights I don’t know), and hand carried bags and personal inspections.  Seemed like millions of people were departing CDG on Friday [ and now that I think about it, we had to wait in huge line to in-process thru Customs too.  Grossly under staffed ]
Then an 8 hour flight in cramped seats, with the temperature cranked up, to NY (JFK)
At JFK, the departure plane arrived late for our 7:35 PM departure- - about 45 minutes I think.  So we got loaded onto the airplane over an hour late.   Then we sat at the gate for about 15 minutes awaiting push back approval.  Then we got into a long “Conga Line”, sitting for a few minutes, then moving for a few minutes.  After 3 hours, the pilot said FAA rules required that we return to the gate.   They got us off the plane, and a bus took us back to a different gate in the terminal.  It’s now after midnight and we didn’t know what to do.   Finally, after about an hour, they said we could re-board the airplane.  [ We were actually grateful for that]  So after that was accomplished, we got back into the Conga Line again.  Over an hour later, we took off for Denver.  After 4 hot, cramped hours in that plane with “excellent” cold water refreshments, we landed in Denver.  1.5 hours to get home.
Not your fault of course, but I just wanted to vent.  I’m going to try and avoid Delta, JFK, and certainly CDG.
Colorado air and lack of humidity,  and home felt and smelled GREAT!
B. July 2017.
Note: Bob and I also flew back to the US recently from CDG, Paris. We were lucky! We were the very last passengers allowed through security when alarms went off, they announced someone had left their luggage unattended and they immediately closed down the whole ​terminal. We were in line for passport control and watched as the terminal was cleared, didn't see for how long but many folks surely missed their flights. We often hear horror stories about poor airline service and do everything we can to help our clients out when airline situations do happen. That's one of the benefits of booking with our travel agency. Unfortunately some problems are just out of our control and air travel just isn't what it used to be. Gillian.

Every thing went according to plan. The meet & greet at Lusaka was big help. Lodges & bush camps were superb with the bush camps especially being fantastic. S. & C. were great company & the photo opportunities unbelievable. Highly recommended trip & well worth the high cost. This was my 6th trip to Africa & was by far the best.
​S. July 2017.

It was awesome.
​R. July 2017.

Excellent. Appreciated all the well thought out follow throughs. Can't wait till our next adventure.
​B. July 2017.

Thank you Gillian & staff, you always do great in finding the best possible options when making a booking for me. Every time I used your service I am never disappointed. It is always smooth sailing without any hick-ups. Thank you so much, I will definitely use you for future travel. Great professional service!!\
​E. June 2017.

Gillian and Lori
Thank you for making our trip so great and memorable! We would not have had the trip we had without your help!
Thank you!
B.R. and A. June 2017.

You did great! We had a wonderful time! There are a few things you may want to know. When we arrived they asked for a credit card and charge us. I realize it too late and told them that we paid for this. They said you didn't do something right and that's why they charge us again. She said it happened earlier in the day with another family you booked there. It took them 3 days to take the charges off our credit card. All week, we had to ask for towels, there was 5 of us and they would give us 3-4 towels. The 2 rooms worked well. Breakfast was the best!! No place to get soap or quarters for the laundry. These are all small things, that we worked out but thought you may want to know. For some reason our Sea World tickets didn't work. We stood in one line only to be told that they couldn't help and sent us to another line. See you next year for another great adventure!
T. June 2017. 
​Followed up by Rick and all OK with client.

Excellent. All flights were on time. The Gate1 tours, as usual, were very good. transfers from and to airports were there and on it. We may not have needed the Transfer from Barcelona to airport, but that was my call. Gate1 had other similar transfers set up so we had company in the limo. I don't know if they paid what we did, but it was my call because you and I did our flights to use miles. Anyway, all was great. One of our hotel rooms in Portugal was a huge suite with a huge deck over the pool. Our entire group could have partied in it, but we did not invite anyone.
​J. June 2017.

All with travel went well. Would have recommended you ask if I had membership at the hotel we stayed at so I could get points.
​B. June 2017.
B emailed, we did airline tickets only, hotels done through conference organizers.

Excellent. Love Jet Blue and I had aisle seats as requested. Thank You !
​B. June 2017.

It was a great trip.  Debbie made the overall trip planning much easier for me.  I will soon contact her for our next trip in 2018. I want to do the planning far ahead of summer 2018 trip date to maximize airfare choices and savings.  I am a true believer in the value of travel advisors. 
Thanks again
​S. June 2017.

Gillian,
We had a good time fishing, for a once in a lifetime experience I'd say it was worth it (if you like fishing).  Given the size of the boat and the fact that all of the fishing was trolling, I definitely think the private boat is the way to go.  We were also lucky we had a private boat as Lomas had "an issue with transportation" and sent us to the marina via cab an hour late.  Had we been on a shared boat, I suspect they would have left without us.  We caught a total of 4 fish, two small fish and a nice sized red snapper and a sailfish.  Not very many, but we didn't get skunked and the two big fish were pretty cool (the captain and crew were very excited when they saw the sailfish on the line).  They wanted $1400 to mount the sailfish, so we threw it back :)  The captain said the restaurant in the marina would cook up the snapper for us, but we had to catch our ride back to the hotel so we just gave them to the crew.
Regards,
 J. June 2017.

​Great 
The tour was wonderful. Really liked the hole trip, Switzerland was great. Our tour guide Marion Roy was beyond great, helping us with the language and knowing all about the area. WIsh we hade more time at each place.
Thanks
J. June 2017.

Fantastic trip! We will contact you in the future.
J. and K. June 2017.

​You did great. We had a wonderful time. We went on 2 excursions, relaxed by the pool and beach and participated in all kinds of resort activities; including parasailing. I am already thinking about our next vacation.
​P. June 2017.

​A BIG THANK YOU to Gillian who has worked tirelessly on making sure all of our arrangements were in place while S. and I travel the world! Could not have done it without her!
​C. June 2017.

​Thanks for another informative newsletter! I specifically enjoyed the mention of "Taste" in the " Five Senses" portion - what a great suggestion to research the unusual recipes and make them at home! I often take photos of restaurant menus when they list all the ingredients - a great way to get away from the usual BLTs!
How was your trip to Paris? Yep, Delta isn't our favorite anymore either!
Best wishes to Bob
​L. June 2017.

​Rick we had a great time, thank you for the dinner it was wonderful we will be seeing you in the furture.
B. and G. June 2017.

I am so impressed with all you did for S. and I. I think you are the best. I just recommended you to another person today. If and when I go again I'll be calling you and having you do the planning for me. Thanks for such a positive experience.
​N. June 2017.

​Debbie,
To thank you for your help with organizing our travel plans to San Antonio. Trip was a little bit of an adventure but American served us well. Delays and missed connections, but we survived and had a great visit with family in SAT. Home safely. Especially appreciate your call and offer of help. That's good service :-) Always a pleasure to deal with you Debbie. Thank you Travel Travel.
Sincerely.
M. May 2017.

​Everything was great! No issues or problems with travel or the reservations. Great time was had by all! As always, Thanks Rick!
M. May 2017.

We had a wonderful time. The tour was great. There ended up be only 13 people on the tour so that made it much more intimate and personal for us. Rick did a great job explaining how all the Travel Documents worked. Everything went well. Thank-you!
​M. May 2017.

Great trip.
​L. May 2017.

I was really impressed with the all of the details you took care of for us. We were able to go on the trip and not worry about anything. This was our first time doing business with Travel Travel and it certainly will not be our last. Gillian, you ROCK!
D. May 2017.

​Great job. Everything went smoothly. Thanks
B. May 2017.

Everything was great. Flights went as scheduled, car rental thru Alamo had no problems and I appreciated the suggestions for a hotel. Thank you!
​D. April 2017.

You did a fabulous job! Our only challenge was we booked the last flight home to Boston for N. from Chicago and her flight from Colorado was delayed 1.5 hours. She almost didn't make it. She is under 18 so we were nervous. Lesson learned! Never book the last flight out esp if the one traveling is a minor. Thanks!
B. April 2017.
I have contacted CC, forwarded this email to them for follow-up and suggested we might try to get younger travelers on flights the next morning - Rick.

It was a quick and easy streamlined process! Although I would make the e-ticket into a PDF or something more e-friendly, it was a little difficult to decipher.
​D. April 2017.

Although United Airlines delayed my flight and made me miss my connection, the arrangements besides that were fine
​L. April 2017.

Excellent job! Rick was really sweet and helpful, arranging my flight within a few minutes. Thank you!
​K. April 2017.

It was easy and painless. You guys were amazing
​K. April 2017.

Amazing job, friendly staff!
C. April 2017.

​Arranged flight and hotel accommodation's. Took some time, hotel was very busy. Took some time and effort on Debbie O'Brian's part but she pulled it off. Thanks
​J. April 2017.

Everything was perfect from the flight to transport from the airport to hotel and back. The hotel was simply amazing. The staff was great, food was the best, the specialty food was super. The small upgrade we did there was worth it as we got access to better beach, free events, sail boats, and more. I can't say enough we loved the hotel it eco friendly and we did walks with guides for free seeing butterfly Averie's, animals, leaned about trees, plants etc. we did free archery one day and could do so many activities everyday. The entertaiment was actually pretty good on some nights including a water circus amazing!!! The week was great. Thanks
​T. April 2017.

Excellent service and speediness got me a flight to Colorado Springs the same day I called them within 20 minutes and I was able to visit Colorado College, the college I committed to after the trip, because of them.
​S. April 2017.

Plain flight was great. Advantage rent a car was not great. We waited over an hour to get the rental car, which made us on the late side to CC and caused stress. Not your fault, but thought you should know. We will not rent from Advantage again.
​M. April 2017.

​Wonderful. Since I was flying alone for the first time, it was an interesting experience and I am glad that I did not have to worry about the buying a ticket as part of my journey. Thank you so much!
​K. April 2017.

Great! We had a great time in Cabo. The resort was terrific and the weather perfect. We would definitely do it again.
​S. April 2017.

​Excellent. EVERYTHING from departure to the island and home was great. B. has a mild disability and couldn't ask for better treatment. Will definitely use you again. 
​E. April 2017.

Excellent. EVERYTHING from departure to the island and home was great. B. has a mild disability and couldn't ask for better treatment. Will definitely use you again. 
​E. April 2017.

Everything was done just great. The only thing we would have changed is to fill the long gap between when we got back to Quito and had the whole next day. We met people that told us where to go, but that's about it. Otherwise everything was very professional and you all were right on top of things especially when we got delayed and we really appreciate everything that you did. Next time we do a big trip like this, especially overseas, we will be calling. Thank you for everything.
​C. April 2017.

All went well, Lori was very helpful and great at answering my questions. I`ll give her a call when I plan my next trip.
​J. April 2017.

Gillian. Everything was wonderful!!! Traveling went real smoothly and the hotel was GREAT!!!! 
K. April 2017.

As usual, absolutely fabulous. We always know we can rely on Rick to get us where we are going in style and without complications. Thank you!
C. March 2017.

Debbie rocks. It was a vacation of a lifetime for my daughter and I. I will use her again in the future and have referred her to a few folks.
Blessings T. March 2017.

Absolutely fabulous... everything just perfect as we had enough time to find our next departure gate go to the restroom and get some snacks for the plane.... We met T. in Houston he had breakfast purchased for us we had time to eat before boarding... We loved The Old San Juan Hotel and breakfast was just normal price like $15.00 a piece ordered from menu so was fine...Totally loved our cruise our staterooms and balcony were amazing super nice spacious rooms...We all got to watch the Pilot boat come in get the Captain that took us out to sea...We danced and sang about every night.. went to the Casino won a bit.. Just a wonderful time enjoyed by all .... J. and R. got to come we watched them both carefully... go and enjoy it... so she did... Gillian your bunch at Travel Travel are awesome Thank You so much for everything... Love you all.
S. March 2017.

We had a wonderful time and as usual when you guys plan the vacation everything went smoothly. Flights were great.....Frontier web site is awfully confusing !.....hotel was great and the breakfast were excellent....not the usual buffet type set up......time to ball field and Wet N Wild were minimal.....weather was great !  I am so glad I'm no longer agonizing over these trips.
Thank you so very much !! 
J. March 2017.

​Rick at Travel Travel really made our honeymoon special! He arranged EVERYTHING! He even alerted our hotels that it was our honeymoon, and because of that they treated us like royalty. He was very responsive, and helped out anytime I asked. If you ever need to plan your vacation, Travel Travel is the way to go.
L. March 2017.
​Super! Thanks Rick for delivering this level of service. Gillian.

Give our love to your Mom and L. and D. Have a safe trip and enjoy the visit with family. Gosh it is years and a life time since we met you all at the Hillbrow car business.
R. & G. February 2017.

Thank You all so much... Great tips...
It is a bit stressful right now.... M past out and fell.  I personally do not see how she will be able to go with us on this cruise... but I guess we will see...  Thank God Gillian for the trip insurance..... You take such good care of us...
H and I are so excited and cant wait .. Thinking we will go see the Sperm Whales .. and what ever else... love your tips  ...
Gillian did you get the SPF I sent you?
You have a wonderful trip so happy you can spend time with your Mom... I miss mine everyday... good for you.
Again  I appreciate you all...
S. February 2017.

Everything went fine.....I did get the Enterprise car rental rate that I had arranged which was $15 lower than the one Gillian had come up with.  The weather was great and the seas were calm throughout.  Thank you.  We found Azamara Quest pretty comparable to Oceania Nautica (and after all, they are identical ships) though Azamara is currently less expensive than Oceania.
​T. February 2017.

​The frontier flight went just fine. thanks for booking us on frontier it was the best deal!
​G. February 2017.

Everything went fine.....I did get the Enterprise car rental rate that I had arranged which was $15 lower than the one Gillian had come up with.  The weather was great and the seas were calm throughout.  Thank you.  We found Azamara Quest pretty comparable to Oceania Nautica (and after all, they are identical ships) though Azamara is currently less expensive than Oceania.  T. February 2017.

Dear Gillian,
Many thanks for your birthday greeting. It is just so thoughtful and kind of you and such a lovely surprise to me. 
I do hope and trust that you are keeping well and want to wish you a richly blessed and great 2017.
Deepest appreciation from O.
February 2017.

​Dear Rick,
The trip was a huge success and your planning was perfect.  The Marriott hotel on the last night was the best and a simple 10 minute shuttle had me to the LaGuardia with plenty of time to spare.
Thank you for everything and I am looking forward to the next trip with your assistance.
M. January 2017

Hi Rick and everyone,
I had a great time ! Meaning the flight was good. I know I have gone through different airline preferences in the years I have been getting your assistance, but I definitely prefer Virgin to all the others because of the good flight path they take. They do their best to make a flight smooth, in spite of the weather. And they do not fly directly over the mountains which increases the odds of a bumpy ride. 
Thanks Rick for always putting up with my indecision as well and answering all of my questions.
​L. January 2017.

Dear Debbie,
I have to tell you that your are stellar at your job. You have provided B. and I with excellent, accurate, best service ever, given to us with consistent thoughtfulness, patience and kindness. This was a complicated trip and we asked so very much of you and you went over and beyond to meet our requests.
We are SO very happy with all you have done for us. We realize how very blessed we are to have you helping us with what is far far beyond our capabilities.
You have put us in the wonderful position of having the best possible journey to and from visiting my family. My family and we both thank you from the depths of our hearts. 
This is our fifth time for us coming to Travel Travel over many years now and you,Debbie and Gillian have been nothing but wonderful,supportive and helpful.
Yes, we keep coming back to you because you are The Best. 
Thank you SO much for the Itinerary. I just checked it and it is perfect. You take the stress out of travel. Thank you for working to find the very best options, flights, prices and insurance, to best meet our needs, with such kindness and professionalism.
Most sincerely,with love from B. and O.  
December 2016.
Super job Debbie! Thank you, Gillian.

​We have booked multiple trips through Rick and have always been very happy with his work.  Rick has been a friend for about twenty years and we are always happy dealing with him.  We look forward to the next time we are ready to book are next trip.
​J. December 2016.

​We love Gillian and Rick too! C. couldn't have stated it more clearly. An experienced travel agent is there for you when you MOST need them. That's Rick and Gill. C., I'm sorry to hear about your mom but I'm glad you had Rick to sort out the mess and get your family home safely.
​M. December 2016.

​Travel Travel has been my travel agency for more than 30 years. I've known owner Gillian Rosenthal longer than I've known my husband! They have booked wonderful trips for my entire family and friends around the world for decades. Last week agent, Rick, went above and beyond. When mom and I were stuck in Hawaii at the hospital, Rick was there to find and hold back up flights for me. A few days later he spent ALL day fixing a hot mess when my family's cruise was cut short. He made sure that my sister, my uncle and L, all got home safe and sound and TOGETHER! Which was NOT Princess Cruises plan!!
So for those of you who don't have a great travel agent, or are still booking your travel online, you might want to rethink that. A good travel agent can meet or beat any price that you can find on the internet. When I say "travel agent" I don't mean some random person in their basement in Florida booking cruises! I mean a real old fashion travel agent with a brick-and-mortar building with employees who are there to answer your phone call when something goes wrong. Travelocity is fine for a quick flight, but who do you call when things fall apart? I guarantee you will not get the level of service and piece of mind that a real travel agent will provide you and your family in a time of need. If you don't have a great travel agent, find one in your hometown. Or better yet, use mine! They service clients all over the world. Travel Travel in Colorado Springs, you are the BEST!!! Thanks!
C. December 2016.
Thanks C for your and L's friendship and love over the years and thanks Rick for a great job done taking care of a family vacation gone wrong! Gillian.

To All,
Very satisfyed with your services and will recommend you to everybody I know in need of an expert helping hand.
Happy Thanksgiving
​B. November 2016.

THANK YOU FOR MAKING OUR TRIP PLEASANT AND CONVENIENT. THE SHIP’S PERSONNEL WERE VERY ATTENTIVE AND THE SHIP ITSELF HAD A WIDE ITINERARY TO KEEP MOST PEOPLE BUSY. THE OCEAN IS ALWAYS A BEAUTIFUL SIGHT …NEVER TIRE OF LOOKING AT IT. THANKS AGAIN.
V. AND G. November 2016.

Gillian, everything went very smoothly. Loved the pre trip and the tour. Ps glad to be home. S. was a great traveling companion. C. November 2016.

Thank you for enriching our lives!
Hi Everyone! Hope you’re looking forward to a fabulous Thanksgiving holiday.  Let the feast begin.  Happy Holiday Season!  You are the best.  We had a once in a life time trip with our grandson.
J. November 2016.

Everything went smoothly as usual.....was nice returning to the Visconti in Rome. The cruise was great , but there were cases of gastrointestinal virus that led to changes.....all food in the buffet had to be handed to you by staff which meant  lines for coffee and food.....hand washing was imperative.....but overall the excursions were fun and interesting and the ship had the usual amenities provided by Holland America and the food was great......only complaint, far too many old people ! Thank you so much for everything you do..........and everything you do makes traveling so much more enjoyable and relaxing.
 J. & J. November 2016

My trip to NYC and Wash DC were fantastic! I appreciate your efficiency and professionalism!!
Sincerely
I. November 2016.

Hello Gillian,
 Don’t have any additional questions today and certainly will reach out to you if we do.
 Both of us are excited about this upcoming tropical vacation and are most grateful that you brought this to our attention.
 Gratefully,
 D.&C. November 2016.

Hi,
We had a great trip!  Rick did a great job of planning the trip for us.  Had several changes during the planning and Rick seemed to handle these with ease and made sure we were informed as the changes occurred.  He even gave us a few nice surprises when a better deal or upgrade occurred. Trip went smoothly with no major surprises.
Rick is great to work with. He always makes us feel welcome and not rushed during our meetings and phone calls.
Will definitely come back to Travel Travel and RIck.
​D. November 2016.

When my husband's work schedule changed and I ended up with only three weeks to plan a trip to Africa, the first thing I tried was to plan everything myself. It was a disaster! So I stopped in to Travel Travel and met with Gillian. She sat down with me for some quite some time and worked out all of the details, from airport transfers to insurance, without being pushy or trying to upsell. My trip was amazing and much less stressful thanks to Gillian's Help.
M. October 2016.

We are safely home and had a very nice visit in the Lake District of England.  All the arrangements you made worked out beautifully.  Thanks so much for your help!
​C.&J. October 2016.

Everything went great on our trip.  Thank you so very much for all that you do.
J.&C. October 2016.

We would like to express our 100% delight and satisfaction on Travel Travel booking our trip to Mexico during September/October. We had a fantastic time. From flights, ground transportation, hotel and food, it was everything we desired. Rick was super in helping us book this trip. He understood exactly what we were looking for. We will definitely book our future trips through Travel Travel again. You guys did an awesome job! Thanks very much.
D.&C. October 2016.

Trip went well. Hit headwinds out of Newport and did not get to do Boston excursion. Peggy’s Cove was terrific. 
Everyone had a ball! Thanks for all your help.
B. October 2016.

I just want to let you know that I booked another trip through Rick.  I thought you should know that he is always super professional and his service is a major reason why I continue to use Travel Travel when booking trips. 
I hope all is going well!
B. October 2016.

Gill
A. brought his portable hammock, lol.
T. October 2016.
What a great cruise idea, but you need a balcony! 
​Gillian.

---

Gillian,
Thank you,  all went well, but the Jhb / Syd flight was delayed and therefore we missed our connection.  We spent the night at the Mercure Hotel at the expense of Qantas which was great !   Otherwise all good.
Thank you
N. & G. October 2016.

Very smooth on all travel request, appreciate the follow-through!
​R. September 2016.

What a patient and wonderful asset Debbie is to your company! 
Being new to the GMDC process, it was a pleasure to have Debbie handling our arrangements and resending information after our Email servers wiped out information from a few weeks ago!
Thank you for ALL you did Debbie!
​F. September 2016.

Thank you so much guys you are so kind and your words warms my heart. Have a great day you all
Travel Travel is my #1 traveling agency!
Bye
S. September 2016.

Thank you!  You are terrific!  Love the quote and thanks to you we’ll be in London on my birthday taking a ride on The Eye!  
I will definitely refer people to you whenever I have the opportunity and look forward to doing more travel through YOU!  
Thank you for helping me to celebrate life today.
J. September 2016.

Debbie
Thank you for all your hard work to make our special Wedding Moon run smoothly. You were instrumental and wonderful!
​We really appreciate you.
Big hugs,
C and M. September 2016.

Hey Gillian,
A and I are on our second night of 7 in Disneyworld. The state at the Wilderness Lodge is not so great so far. We asked the front desk about it and they did not seem to care one bit, which makes for terrible customer service (especially at Disney). I know they are refurbishing parts of the hotel but I didn't think the experience was going to be this bad. Our view is of construction and porta potties in the back of the hotel. We are trying to make the most of it but this has been my second night in a row up and unable to sleep. The rain is not bothering us too much, can't do anything about mother nature. I wasn't sure if there was anything on your end that can be done about our room situation.  I know none of this is your fault or anything like that but I figured it was worth asking you about. Also, I would not recommend this hotel to any other travelers you have in the future. I am the least picky person and most easy going person you will ever meet and I just cannot believe how bad it has been so far.  Let me know if you have any tips for us. Thank you so very much. Best regards. A.
Its taken all day and 3 phone calls to get a response from United Vacations.
The girl spoke to 4 people and nobody can do anything.  They say if you leave early there will be no refund.  UAV is now trying one more avenue to try and get that rule waived, and then they will try and get you to another property.  
Have you asked to see a Manager !!?? I'm sure you have.  Perhaps because of construction its not busy because its half closed down ?? My rep has not returned my call or email today, she must be out of town.  Try again at the hotel. People no-show and then they have rooms available. 
I am so sorry, but don't let this spoil your honeymoon, enjoy yourselves.
Gillian. 
Hey Gillian,
There's no way we would go home early anyway :), but thank you so much for checking on all of that. We will deal with it like we have and make the most of it.  I figured it couldn't hurt to ask you about all of that. I appreciate everything from you. We will definitely still continue to use you for future vacations and we will enjoy our honeymoon despite what has happened!  Thanks again.
A. September 2016
After further follow-up and more calls to United Vacations, Disney finally agreed to move our clients to another Disney property. They transferred to Port Orleans Riverside where they told me they were were much happier with the resort and accommodations.
Gillian. September, 2016.

Hello Jill,
As always your team did a fantastic job for us! Rick has a lot of patience with me and answers all my questions promptly and effectively. You all rock!
A. September 2016.

Thank you for sending me off to Omaha.  As always when you make the arrangements everything went beautifully.  One of these days I hope we can have you send us someplace a little more exotic!
Best,
​C. August 2016.

Everything went smoothly after the issue with the hotel at the Dubai airport.  But they came through and haven’t double-billed us.  So all is well.  We had a great time.  Flights, etc., all went smoothly.
Gillian: Good to hear!   I did get a follow up message from the hotel that "as a courtesy" they would cancel the duplicate hotel booking.  Lucky for them, because I did cancel the first booking I made, and they should only have shown one.
I know you did.  They were amazingly disorganized.  Honestly, I wouldn’t recommend that hotel, except if someone is really pressed for time and wants some quick shuteye.
A. August 2016.

HI GILL  
YEAH, EVERYTHING WENT WELL. WE REALLY ENJOYED OUR TRIP TO SOUTH PADRE ISLAND.
B. & L. August 2016.

Dear Rick,
We had a great time! Although the rooms were small, the hotel was in a great location. It was in the middle of everything. The one thing about the hotel and you did warn me was the elevators. They only had 2. Sometimes one was not working and it was difficult getting to our room especially if you're in the 23rd floor. Anyway, all the other things that you booked us on were terrific-once we got the hang of it. New York is an exciting place to visit. Thank you for making our trip a memorable one. I would certainly book through you for another trip. Thanks again.
Sincerely,
O. July 2016.

Trip was great and I appreciated your help.
K. July 2016.

Debbie
You made our dreams come true!
Love
​The R's. July 2016.

Hi Gillian!
Always a pleasure working with you and you give me such a sense of security when I am out of the country.  I feel I always have a contact person in case something goes awry!  Luckily this time nothing did come up and the trip was seamless.
Thanks again,
P. July 2016.

Gillian,   Article on cell phone use overseas interesting....still does not explain to me why before your unlocked purchased cell phone didn't and now it will?  Seems you are going to do the same with it..switch sim card etc.  what is different?
I have had several friends also with same issues...buy a phone ...have verizon or company say it will work and futile efforts.  
Recently, my friend traveled to Rome with his cellphone supposedly ready to go for to call family once there....Did NOT work.   Eventually a citizen took the phone, purchased the sim card there, inserted it and got it to work.  Or buy the phone over there. 
Hope to near your results along with the tips..secrets to making this work.  Thanks.
​J. July 2016.
J.
Firstly, thanks for your response and input. We do not know why the purchased phone did not work in SA but are taking it with us to Europe and will see if it works there. Will try our Verizon phones as noted in our newsletter and report back. Have also spoken with family there and they have some ideas with which we will followup and report. Good suggestion of yours to purchase a local phone to use while traveling. Please watch our newsletters for updates.
Regards and thanks again.
Gillian

Trip was great and I appreciated your help.
​K. July 2016.

Gillian,
Thanks for arranging a wonderful time for us. It was great except that both M. and I weren't feeling 100%, and we weren't alone in that.  No problems at all with the Russian visas.  It was really clear that the SPB tours were far superior to what the cruise had arranged...cheaper with much smaller tour groups...in fact, our tour in Tallinn, Estonia ended up being a private tour.  Oceania had no problem at all with people doing private tours in St. Petersburg...they just wanted to see your ticket.  Oceania was as advertised...the seas were calm....the itinerary was fine....the food was great.  We probably related more to the Oceania staff and one SPB tour guide in particular than to other passengers.    
​Thanks again. T. and M. June 2016.

Gillian thank you for you help. Awesome customer service. 
You should have two people calling you today. R. and S. They would like to join us. I am not sure what rooms they will want. 
Thanks again!
D. June 2016.

Hi Debbie!
We did not get fed on the plane, but we took snacks!  Our room is so close to the pool & beach, which we can see from our balcony,  just as you ordered & with a King size bed.  Great job! 
Thanks for all you do!!
A. June 2016.

Simply, as always Rick Pepin arranged and booked my trip perfectly. Everything was just fine. Travel Travel always provides superior assistance.
E. June 2016.

Hi Gillian,
Returned from Australia, Tuesday afternoon!  The trip was GREAT! Flew around the country. I took side-trips to Philip Island (Melbourne) and Kangaroo Island (Adelaide). Both were nice trips and the weather was good. Hotels in Melbourne, Adelaide and Sydney, were all nice and more than adequate ... Alice Springs, not so much. Seeing 'the Rock' was well worth the trip, although there were a LOT of 'tourists' (too many). There was a $25 AUD cost to purchase a National Park pass at the rock, which was good for 3-days. It rained, my last 3-days in Sydney, so did not get to the zoo, which means I'll probably 'need' to take another trip to Australia! 
Travel Travel did a GREAT job of setting this trip up for me, so Thank You! 
T. June 2016.

​Debbie
Thanks so much for all your help getting us to Austin and back May 5-9. Trip was smooth and our seats just right. Well done !!
Sincerely
​M. May 2016.

​Gillian,
I'm responding to your email survey.
I was fortunate to work with you, and as an old man who hasn't traveled by plane in over twenty years, you made the experience great,  The hotel accommodations were exactly what I wanted.
I hope to be able to travel more in the near future and you will be my agent.
Thanks,
J. May 2016.

​Your help in scheduling my trip to Germany was EXCELLENT, as usual.  Thanks.
​JD. May 2016.

​Gill & Bob,
I just wanted to let you know that I think the Svalbard story looks nice. Thanks.
S just emailed me to tell me how much she liked it. Always nice to know somebody actually READS what you post as I know it takes a lot of work to put together every month.
Good work,
C. May 2016.

​​As always, service is impeccable and no matter how many times I ask Rick to check another option for us, he does so with tremendous helpfulness. We appreciate you taking care of our needs and will be sending you our upcoming travel plans soon!
​A. April 2016.

​Gill
​You and your agency have been wonderful to work with. We really couldn't ask for better service!
MB. April 2016.

​Gill
​The cruise was awesome along with all the arrangements . The only issues were with delayed flights .
Thanks for your help.
J. March 2016.

​Dear Gillian, Rick and all,
We had a wonderful time, thank you very much!  The weather there was warm during the storm here!  Southwest did a great job working with us when my oxygen concentrator failed!  They saw us through until we left!
 The hotel was beautiful and it was all good! 
 Thank you so much!
 T, T and S. March 2016.

​Dear Gillian
Thank you for trying so hard to find tours for us in South America. I am sorry it didn't work out but we wanted to show you our appreciation for always being there for us.
Thanks again.
M. and B. March 2016.

​Gill
​You did a spectacular job !! We truly enjoyed ourselves and an Alaska Cruise is in our near future. Everything was perfect ! Thank you so much for the cruise credit. My husband added treats that made the cruise extra special as well. Thank You !!!   
J. March 2016.

​Thank you for arranging all the flights for our Colombia trip. Everything went just as planned and all of our flights went excellent. We had booked a rental car in Bogota, when we arrived the agency was already closed and we were not able to get a rental car at all. This was for the best, as taxi’s are cheap and we would have never found our way around the city! Cartagena is beautiful and we did get our rental car there! Already thinking about our next trip and hope you will be able to help us again – Chile is on my mind! Rick is excellent, we really appreciate all he did , he also arranged flights for both my brother-in-law’s.
Thanks again
C. and U. March 2016.

​Little Corn Island Nicaragua.
Gillian,
We just returned on Sunday evening from our trip.
Debbie was our travel agent and I cannot say enough great things about how this trip was organized, she did an awesome job!  Every one of our connections went off without a hitch and she handled every detail from using my United miles to baggage tags.  She kept us appraised of the Zika outbreak and sent us literature on ways to mitigate the risk.  She provided us with options on hotels and a variety of flights that would ensure we returned on schedule.
 The island was incredible, no road and no cars, truly a tropical island paradise.  Our hotel, Yemaya, was without a doubt the most beautiful and secluded place I’ve ever stayed at, no jet skis or thumping disco music.  I would recommend this place to any of your clients who want a romantic getaway.  The island also has some cheaper hotel, still nice places, so people can still enjoy the island without the hefty price tag.  Not a great place for kiddos, since there are no zip lines or atv tours, just beautiful sandy beaches and serenity.
Debbie took all the stress out of planning a vacation and allowed us to concentrate on enjoying it.
We will absolutely be coming back for our next vacation and I look forward to planning it with any of your wonderful staff.  I will be giving your number to travelling friends, and tell them of the fantastic job your team/Debbie did for us
Thank you for everything!
J. March 2016.
​Great job Debbie!!! Thanks, Gillian.​

Gillian:  Thanks for D's birthday wishes.
I am afraid that we are considering another trip in late November/December ( 40th wedding anniversary).
We were tentatively thinking about a cruise from Sydney to Auckland and then taking a week or so and touring NZ before flying back.  Anyway, just a few general guidelines/desires.  Please let me know what you  about these think about these general plans.
Thanks,
N. March 2016.

​Gillian ,
You are the best!  Just brings to mind that it has only been a year since my last trip!  
You will always be the one to call for my next big adventure!  
L. March 2016.

​Hi Gillian,
I can't believe my folks have come and gone. I just wanted to thank you for all the help you gave me with booking their tickets and answering my millions of questions.
My folks had the most amazing time ever and hopefully they will get to come back soon.
Thanks again.
A. February 2016.

​Gill
Just a small thank you for helping us in out time of need.
​C. and S. February 2016.

A great customer service experience!
My friend P. recommended you and I have shared your contact info with my friends as an excellent resource.
Just needed some reassurances and details for my pets (2cats) that I didn't see included on flight itin/details. Will work w you again! :)
D. February 2016.

​Hi Rick:
It has been a while since you organized my Alaska trip for me, but I haven't forgotten.
My friend  is looking for some help with a summer trip along the Mississippi.
I thought you might be able to assist.
Her e-mail is xxxxxxx
Thanks
H. February 2016.

​Hi Jill!
The service was wonderful as always. Rick is the best!
I did have some issues with the airline. They changed the original departure time and the connection time was too short. On top of that the plane had maintenance issues and there were weather delays so I had to arrange for a flight change (my husband was actually on the phone with Delta and arranged everything). My bag was delayed for 4 days and some of my items were stolen so I have to go through the report process.
In the future I think I will avoid traveling with Delta – their mile system is terrible and after all those flights I only have 5k miles available.
We will absolutely continue to use Travel Travel in the future! My next one won’t be until August but if something changes I will let you know!
Thanks!
A. February 2016.

​Hi Gillian,
We had an INCREDIBLE time!! This trip was nothing short of Life-Giving. Your help with the planning made all the difference! We would not have made it happen if it wasn't for your excellent support. 
Peermont Mondior was the perfect start! No need to drive to a restaurant after a long flight. Enjoyed seeing friends and family!
Granny Mouse Country House was luxurious and serene in such a beautiful location. The Drakensberg Mountains, the Midlands, Howick Falls & Mandela Capture Site made the journey! 
The Oyster Box was fabulous... Perfect location. Great food, great views, amazing people. Enjoyed NYE in Ballito, walked the Durban Beachfront for memories and enjoyed an almost-vacant beach at Sheffield Beach on NY Day! Saw monkeys on the way back too!!
Stocked up on some Springbok gear at the Durban airport and enjoyed Addo Park immediately after arriving in PE.
The Courtyard was lacking...smoke smell in the room but hey, it was just a short stop on our way to J-bay and adopting a penguin at St. Francis.
The Knysna Hollow was a fun to stay in a lapa! We touched elephants at the Knysna Elephant Park, met friends at Mossel Bay, watched bungee jumping at Bloukrans Bridge and hiked the beautiful Storms River Mouth area. The Knysna Hollow was near a small waterfront mall in Knysna that was nice (although I got food poisoning at a seafood restaurant there, oi!). Cape Town was fun but we certainly could've spent more time there...we were out 2 days with food poisoning. Oh well! We still stopped by Cape Agulhas on the way. Then enjoyed False Bay, the Cape Point and a couple wineries while we were there regardless. 
I cannot wait to go again!!! Hopefully within the next 3 years!!
I have already recommended you to several others. It was an excellent trip and, as I said already, your services made all the difference!! 
N. February 2016

Gillian,
Wow this was one fantastic trip. We made all the connections and saw all that we could, but there were some difficulties that we did experience.
United Air Service Denver to/from Honolulu - This really sucked. On the way out we were offered a "snack" for $10 that turned out to be kinda a hot pop tart sorta thing. I saw an experienced traveler who had picked up a dinner bag (consisting of a good looking chicken salad sandwich, good sized bag of chips and a drink). Cost $11. I would recommend this to all future travelers on this outbound flights.
On the return trip United really sunk to new lows. The air-frame change is this - they took an old 757, took out all the old seats, brought in a bunch of slightly padded boards (really really bad, it took me 3 days to walk upright (I have spinal stenosis), reconfigured the rows so that extended seating now covers 2 exit rows (meaning there were 2 rows in extended seating that did not recline - C. and J. got one of these rows). No food service (unless you bought another snack (we choose to eat before we left), no coffee service before we landed, and we had some turbulence (this means that every time the seat belt sign came on an announcement was made). I counted the announcement 12 times in 5 hours or every 25 minutes.
Hawaiian Airlines - Wonderful Wonderful! It was like night and day compared to United.
I know that United is the only airline to offer Denver to Honolulu direct. But, this maybe a much better option. HA does offer Phoenix to Honolulu direct. The current price is around $360. They do have extended seating for and extra $100. There appears to be only one flight per day. This may involve flying down to Phoenix the day before and staying at the airport (or nearby) to catch the 8:00 am flight out but I think that United is that bad it would be worth it.The return trip will also require a stay in Phoenix, but the timing is better. We could have left Kona at 10 am, left Honolulu at 1 PM arrive Phoenix at 10 PM, go a good nights sleep and then flown back up to Denver well rested.
FunJet Hotel selections:
Honolulu - Wonderful hotel and location
Kona - Good Location Good Wyndham Condos for J./M. and B./C. but C. and J. were put in a smaller unit on the fringes of the complex. They were not happy. We made these reservations well in advance. We should all have been together!
Ibis Hotel - rooms tiny, but the location was truly wonderful. It rained while we were in Sydney so it put a damper on this very big city.
Celebrity Cruise -Wonderful Dining staff, room staff, good entertainment, The only problem was that we had decided to do Dunedin and Wellington on our own. I even had some advise on how to do it. Basically the advise was to get off the ship, get on transportation to the City Centre and then enjoy the sights by walking around. This would have never worked for us, we had a hard time deciding on what to eat much less what to see and only one of us could follow a map. M. and J. went to a Celebrity briefing on New Zealand, figured out that we were in trouble and helped select 2 cheap excursions that turned out to great. We had one excursion (to Christchurch) got us back late, we could not see Akara. We think this was a driver issue and a late start off the ship (Celebrity decided to do a Crew Emergency exercise during departure).
One observation that I had not considered was perhaps a later sailing would have been better. If that same cruise was available in late January or early February it might have reduced the Holiday congestion considerably.
So, this is M. and J.'s feedback.
Regards,
J. January 2016.
Reply ForwardTravel Travel <tvltvl@travelx2.com>
January 2016.
J. 
Thanks for your feedback.  Always good to get it directly.
I am going to challenge Funjet on the different hotels rooms in Kona.  You were all booked in exactly the same category and in one booking, so you should have been close if not right next door.
I know - United is probably the worst US airline these days.   Lots of folks do an overnight on a long flight, but yours was in Hawaii as it was.  Phoenix would make another overnight, but you are right, it may be worth it.   I won't say I'll look at it next time, because you probably won't be doing that route again for a while, unless its China or somewhere !! 
Please do not hesitate to contact me for ANY OTHER TRAVEL you may do in the future. 
Thanks for this nice business, I appreciate it.
Glad everything else went well and,  are you all still talking to each other. 
​Gillian

I called Rick and asked him to book a couple of flights for a neurosurgeon and his wife to visit Colorado Springs.  Rick did a great job, communicated quickly and professionally and was successful in finding the right flights according to the surgeon’s schedule.
I won’t hesitate to use Travel Travel again.
 Thanks much,
T. January 2016.

​Dear Gill and Bob
Thank you for continuing your good help to us through Travel Travel! May the Lord bless you both, your health, your business and your family in 2016!
Sincerely
J. & M. January 2016.

​Morning Gillian.
I am back to reality. Just wanted you to know you did great with my flights. I know you had to work harder on this one, but Thanks. Next time I will not get flights so far in advance. But all went great!
Until my next trip ,
J. January 2016.

​Great job.
Gill, everyone had a wonderful time and all travel arrangements went smoothly.
I had never been to an all-inclusive and this was a good experience.
Thanks for all of your help.
Love,
​M. January 2016.

​Debbie
Thank you so much for all your hard work with travel arrangements for the wedding and all of my wedding people. I sincerely appreciate everything you have done for all of us. You have  made this a little easier for me. Have a great day !!!
​J. & L. January 2016.

​Happy New Year!
My Husband T and I took a Viking Ocean Cruise in September and we have been meaning to let you know what a wonderful time we had. This trip has spoiled us for any other cruise line out there.  The rooms were spacious and we loved having a balcony. The service was impeccable, the food was fantastic and we felt it was a great value for everything that was included. We also wanted to thank you for your advise about booking the aisle seat and the window seat. We did not have anyone in the middle so we could spread out. We would recommend this cruise line to everyone.  Thanks again for you help.
J. & T. January 2016

​M. recommended Gillian for her expertise on southern africa travel.  We are looking for some help with planning a safari to fit our tastes and time.  What are we looking for? Friends have suggested Kruger; others have recommended the private parks in South Africa; others have said the best options are in Botswana.  I hope you can help us sort this out and make a good choice given our interests and constraints.
Thanks,
B. December 2015.

​Gill, thanks for the info and for organizing the trip for us. I want to wish you and Bob a great New Year filled with plenty of fun, laughter and much happiness.
Hugs.
​T. December 2015.

​Love getting your Email News every month. Where does time go? 
Love.
​J & C. December 2015.

​Dear Rick and Travel Travel
Hope you can enjoy some snacks before you hunker down for the holidays!
Cheers,
C. and C.C. December 2015.

​Gillian
Everything went pretty smooth. I can't think of anything you could have done differently.  We had a good time. Thank you for all your assistance.  It was much appreciated. 
M. & J. December 2015.

​Debbie
Hope you enjoy this small token of our appreciation for all your help this year. Merry Christmas!
​B. December 2015.

​Gillian
My two days in South Africa were simply fantasticly amazing ! Thank you for finding Jelani.
​A. December 2015.

​Gill. First group outstanding!!!! OMG gorgeous, fantastic stunning .... great sightings. Elephants in the lobby, great wild dogs, lions mating and with cubs, leopards, HOT but super great. I'm at hotel now after dropping off group one and will do dinner with group two in a few hours whew! GREAT place. I will try and post a few pics tonight.
C. December 2015.

​Hi Gillian,
Rick was fantastic as usual.  Over the top service and he went above and beyond to ensure I would get an adjoining room for my kids.
Great planning, great communication and a great trip.
I don't know how often you use Lomas Transportation -- I believe that was the name of the transportation company.  The greeting at the airport, setting expectations, and the ride down were very good.
The ride from the resort back to the Airport was a bus instead of a Van because we had more people.  They left our resort about 20 minutes late and with all the other stops they got us to the airport about 1:25 minutes before flight versus the expected 2 hours.  As a result we were walking up to the gate when they started boarding.
That could be improved as it was a little unsettling wondering if we might miss our flight.
Your team is the best though!!!!!
Take care,
D. December 2015.

​Happy Holidays Debbie!
​Thanks for your making everything so much more joyous and keeping me in motion. All the best for the New Year.
M. November 2015.

​Gillian
Wonderful lunch with M today...she is lovely...Thank You for all you have done for our trip of a lifetime.....Having a super special time.....accommodations are amazing....love love Cape Town.
​S. November 2015.

​Gillian
Wonderwoman!  Thanks.
​S. November 2015.

​Gill
Had a great time, but it was exhausting.....we did 2 twelve hour days at Universal, and we are Harry Pottered out !!! Should have had you recommend the hotel.....don't know why I said Cabana Bay.....it was okay......50/60's décor and music, but the room would have been comfortable for 4 people, but not 6.....rather cramped.....food was terrible.....all fast food type stuff......pools were great.........kids had a blast..........Thanks for putting it together on such short notice.........Happy Thanksgiving .....
​J. November 2015.

​We are back and it was the best vacation ever! The hotel and location could not have been more perfect. The services and yours were great as well. We did some extra ones once we figured the city out. Have lots of photos to share. Thank you Debbie for all your help! 
A and L. November 2015.

​Debbie
Thank you for assisting us in making our wedding the best day EVER!
J and J. November 2015.

Feedback is 100% and you guys are assured of all my travel business overseas next year.
Great job!
Regards,
H. October 2015.

​Gill
Thanks so much for all your help. I can’t imagine going on a cruise without it. Everything , from motel to shuttles back and forth from ship, worked just as it should. It was a great cruise!!! Also, thanks for champagne and ship credits. Thanks again for everything!
K. October 2015

​Hey Jillian,
I am just browsing at this point, but wanted to see if you have some rates for Disney for 4 adults and 2 children (11 and 12) for Jan 2 - Jan 5. I was looking at one of the 2 bedroom villas at Disney Saratoga Springs or similar with 2 day base park tickets for each one of us. We want to stay at a Disney resort so that my parents can use the transport and come back to the hotel when they get tired. We want to do Magic Kingdom and Hollywood Studios this time around.
Let me know what “magic” you can do.
Thanks,
M. October 2015.

​Thanks, Gillian, for EVERYTHING!
You are a love.
T. October 2015.

​I've been working with Gillian at Travel Travel for over 20 years. I travel over 200 days a year which certainly keeps Travel Travel busy booking my air, cruise, hotel as well as custom & package tours for me. They take care of ALL of my travel needs, business and personal. I travel to every corner of the world and they have never failed me yet! They are always professional and KNOW what they are doing. Their knowable staff is very well traveled and can answer all of your questions. I NEVER book anything online! Why would I when I have Travel Travel? Vacations and business travel are important, don't leave it to chance. Use a professional at Travel Travel.
C and L. October 2015.

​We enjoyed an amazing week in Tuscany engulfing ourselves in the Italian culture, far from the large typical tourist stops in Italy. Thank you to Gillian at Travel Travel for all the assistance making our Italy trip one to remember!   If you’re looking for a once in a lifetime vacation off the beaten track in Tuscany, call Travel Travel today.
B and B. October 2015.

Rick
Holy cow, we owe you a huge thank you! You did a fabulous job planning our Ireland honeymoon and we truly could not have done it without you. That was a dream come true and everything went smoothly - no hiccups. Yeah! Thank you. God bless.
N and A. September 2015.

​Dear Gill
Please accept this gift of appreciation from us. We hope you and Bob will use it to go out and have a nice evening. You gave such consideration to our trip; It's such a shame it had to be cancelled. Thank you for your understanding.
Our best to you both.
R and P. September 2015.

​Hello Debbie!
The point of this email, the point is the review of our fabulous seven day familymoon for five people which you got us for I believe UNDER $5K, which, with all of my hours and hours of research, I though was pretty much IMPOSSIBLE. But despite my skepticism of "how much fun can it be if you get what you pay for"...we had a great time!
Any of the bad reviews we read online were written by people who obviously did NOT know the meaning of "tip regularly", I mean, we didn't even tip like rock stars, we just made sure everyone who serviced us, from the bell hop to the bartenders to the waiters, got a "little something" and we had amazing service.
The rooms were very clean and very pretty. The red heart with flowers and chocolates on our bed for our "honeymoon night" was so sweet! 
The kids had an absolute blast!! There were plenty of free activities to keep them occupied, and even though there was only one big family pool, the kids didn't mind and played there every day.  There were always plenty of chairs- I heard at other resorts you had to get up at 6 am and reserve a chair, not here! The other adults-only pool was virtually empty every day and a godsend for those wanting a little "quiet time".  The events and shows every night were fantastic! The White party and the Elvis Rock-n-Roll shows where our favorites. The dancers were so talented! The kids liked that the DJ played music after every show so they could dance the night away...
All in all we had a wonderful familymoon. The food was great. The buffet always had lots of options and the open snack bar was a such blessing for our always hungry teenagers! The little "Romantic Getaway" package was great  and the romantic dinner for two was incredible. And the couple massage...Oh-la-la...Our surprise familymoon gift was so cute! It was a little tequila mini bottle with a doll-sized sombrero and two shot glasses, I loved it!
We even went to the  "timeshare presentation" to get a free ziplining and city tour package for the family.  It worth the hour long schpeel and we had an amazing day!
Thanks for making this happen! We will come back to you if we ever plan another family vacation like this again.
Thank you again!
Regards,
The B Family. September 2015.

Gillian and Bob
Just wanted to tell you that D and myself have done that Belize cruise with Blount last Feb/March and enjoyed it also.  I personally enjoyed viewing your photos cause of our great memories.  We met you on the inter coastal waterways Blount cruise.  Thank you for your sharing. 
M. September 2015.

​Gillian,
You were instrumental in planning our trip to Europe a few years ago and we had such a marvelous time.  Our next great adventure destination is Alaska, in July 2016 (at least 2 weeks).  Here are a list of things we might like to include:  to cruise the inside passage from Vancouver to Seward/Anchorage, Denali National Park, sea kayaking , Kenai Peninsula, Glacier Bay National Park. I look forward to speaking with you sometime soon.
Thank you,
K. August 2015.

​Thanks so much for the birthday wishes.
J. August 2015.

Gillian - had a great time on our Alaska trip.  The weather cooperated and we were in the 30% that actually saw Mt. McKinley.  Our most memorable experience was taking a flight to a glacier on Mt. McKinley - well worth the price. The cruise was very good, great food and scenery.  The Princess lodges were very nice and all of the details were taken care of.  Saw grizzlies, moose, Dall sheep and caribou in Denali Park on the tundra wilderness tour.  Would highly recommend that your clients sign up for this and pay the extra compared to the Denali tour already included.
Vancouver itself was very pretty and interesting and worth at least an extra day.
Thanks, N and D - August 2015.

Gillian, I really appreciate the suggestions below.  We are in final preparation for our Viking cruise right now but will give the suggestions below serious review and get back to you after we return.  I did Google the Iberostar Lindo resort - it looks awesome! We were in the Riviera Maya area several years ago (different resort complex) to attend a destination wedding (Rick booked the trip for us back then) and really enjoyed the area.
Thank you again for all your help arranging our Viking cruise, flights, etc.  Hopefully all will go as planned!
K. August 2015.

Rick, Debbie and Gillian
Thank you all so much for organizing our travel from Harrisburg back to Colorado Springs. Trip worked perfectly - no glitches!! Nice work.
Sincerely
M & H. August 2015.

​Dear Gillian
We are home from our vacation and wanted to thank you for putting together a wonderful trip! We did fine with the rental car (well, okay, maybe a few tense moments:) The hotels just kept getting better from location to location! The hotel in Radda was magnificent and the view in Siena unbelievable. Rome was a beautiful room. We appreciate the way everything worked so smoothly and it was truly the trip of a lifetime...Thank you!
M & L. July 2015.

Debbie
Thank you Soooo Much for helping us with our trip to Sandals Ochi in Jamaica! We had an amazing time and your time and efforts (along with Rick's) were a big part of making K's birthday trip so special. We very much appreciate you!
Thanks
B & K.  July, 2015

Hi Gillian, 
Just wanted to touch base and let you know that we are back home after a whirlwind trip through China. Everything worked out extremely well and I wanted to personally thank you and the Travel Travel team for their support and guidance though the trip development. GoWay did a marvelous job. The highlight of the trip was our guide…Jimmy Liu. We met him the moment we disembarked and  ended up not with a guide but a friend. Was really very special. When I saw the tears in his eyes as we visited the orphanage where my Granddaughter was adopted I was really moved. A special guy and a terrific guide…in every aspect. Knowledge, English, culture etc. What a great two weeks!! Thanks again for all your help. The hotels were over the top in China and we had a ball. We are now back home safe and sound. 
Best wishes, 
B.  July, 2015.

Dear Rick
We wanted to take the time to thank you for your assistance in making our recent cruise and Florida trip "perfect". We appreciated your efforts in getting the cruise discounts and onboard credit, finding more reasonable priced airline tickets,  making the requested changes and discounted parking at the Denver airport. You helped to make this trip less stressful and more enjoyable. We are looking forward to utilizing your services in the future.
With appreciation.
D and M. July 2015

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